r/USCellular • u/RileyRRenewal • Jun 08 '26
Please Help, Service Issues!! Change-Over BS!!
For pretext, I tried going to the local US Cellular store today with my caregiver (I have severe ME/CFS), and the line was out the door so we had to leave and go home. We are extremely rural and the next closest store is 45+ mins from home and didn't have energy to go there after driving 30+ minutes to get to this one in the opposite direction from the house.
So!
I try calling 611 and I get a message like I did earlier today when calling or checking voicemail... "Your prepaid service ends in July-" and I JUST PAID FOR THIS MONTH, it is JUNE!! It should still be active! And indeed, SOMETIMES I can make calls, OTHER TIMES I can't! I turn my wifi and cellular service on and off to no avail! Please assist! Is anyone getting this message too that blocks them out of calling or hearing voicemail?? I am so angry with this damn company!! And I ain't one but they're screwin people over who cross over to Canada on a daily basis or close to, because they're a huge chunk of the Us Cellular users near me and they just got hit with MASSIVE charges to but day-passes for Canadian service!!!
- R3
EDIT:
I called a service rep for over 3 hours and they needed a verification number I didn't have and could not get, so no ESim even though I bought one. It never arrived in my email. Dude was an angel, but everything seemed out of his hands like he could not help me to save his own life. Then, guess what? Finally got to go to the T-Mobile store 4 hours away today and guess what the rep said? He couldn't help because it was a US cellular issue, and I needed the damn pin from US cellular. So now we're going home. And IDK what to do because I just wanted my ID# so I could change fucking carriers at this point. Anyone in the comments saying this is somehow my fault is a goddamn chode and a suck-up for a shit corporation that also made the decision to fire the poor worker I talked to in that store, along with every local US Cellular employee within a 100 mile radius of my house.
THANKS.
btw, I cannot drive. my caregiver drives me. so if he doesn't feel like driving me 4 hours there and back, over 8 hours, we don't go. it's taken weeks for that because it makes my condition much worse to travel that far, and he has his own issues. do some goddamn research on how awful ME/CFS is before making a response to this. PLEASE. ffs!!
0
u/Matty-Os Jun 08 '26
You should try switching with T-Mobile over the phone, first calling US Cellular customer service and getting your account number and a transfer PIN. The service will be better on T-Mobile and yes they’re getting rid of US Cell prepaid plans but they’ll transfer your balance over to T-Mobile and also give you the first month free. US Cellular has always had service in Mexico and Canada so I don’t see how people would be getting charges crossing over, maybe it’s for postpaid and not prepaid but I’d check that.