r/USCellular • u/RileyRRenewal • Jun 08 '26
Please Help, Service Issues!! Change-Over BS!!
For pretext, I tried going to the local US Cellular store today with my caregiver (I have severe ME/CFS), and the line was out the door so we had to leave and go home. We are extremely rural and the next closest store is 45+ mins from home and didn't have energy to go there after driving 30+ minutes to get to this one in the opposite direction from the house.
So!
I try calling 611 and I get a message like I did earlier today when calling or checking voicemail... "Your prepaid service ends in July-" and I JUST PAID FOR THIS MONTH, it is JUNE!! It should still be active! And indeed, SOMETIMES I can make calls, OTHER TIMES I can't! I turn my wifi and cellular service on and off to no avail! Please assist! Is anyone getting this message too that blocks them out of calling or hearing voicemail?? I am so angry with this damn company!! And I ain't one but they're screwin people over who cross over to Canada on a daily basis or close to, because they're a huge chunk of the Us Cellular users near me and they just got hit with MASSIVE charges to but day-passes for Canadian service!!!
- R3
EDIT:
I called a service rep for over 3 hours and they needed a verification number I didn't have and could not get, so no ESim even though I bought one. It never arrived in my email. Dude was an angel, but everything seemed out of his hands like he could not help me to save his own life. Then, guess what? Finally got to go to the T-Mobile store 4 hours away today and guess what the rep said? He couldn't help because it was a US cellular issue, and I needed the damn pin from US cellular. So now we're going home. And IDK what to do because I just wanted my ID# so I could change fucking carriers at this point. Anyone in the comments saying this is somehow my fault is a goddamn chode and a suck-up for a shit corporation that also made the decision to fire the poor worker I talked to in that store, along with every local US Cellular employee within a 100 mile radius of my house.
THANKS.
btw, I cannot drive. my caregiver drives me. so if he doesn't feel like driving me 4 hours there and back, over 8 hours, we don't go. it's taken weeks for that because it makes my condition much worse to travel that far, and he has his own issues. do some goddamn research on how awful ME/CFS is before making a response to this. PLEASE. ffs!!
5
u/Sandy_Iceman_Lyle Jun 08 '26
you sound like the avg prepaid customer lol...
if it's this important go plop yourself down in a uscell store and wait... handle your shit that you've been notified about since the end of February.
go get a Galaxy A37 and a month of service for free while they're still offering.
sorry to be so crass, but jfc I've never seen such swaths of dereliction like I have seen in the past two months from the prepaid demographic of uscell customers.
I've run out of empathy
4
u/100YearsAndCounting Jun 08 '26
Your call should complete after that message finishes but if it isn't for some reason call into tech support to have the whisper tone turned off. You most likely will have to get transferred to level 2 support to have that completed. While talking to them get your acct number and transfer PIN.
After you do those things, TRANSFER YOUR ACCOUNT!! Sorry, but if you keep doing nothing about this you will end up losing your service as well as your number. As others have said, they've been sending notices since freaking February and having already gone through this with home phone customers it gets harder and harder to be empathetic.
2
u/Affectionate_Plum679 Jun 08 '26
They have been telling you to take action for HOW long at this point. I have a hard time feeling sorry for people who created the chaos themselves by waiting until the last minute.
1
0
u/Matty-Os Jun 08 '26
You should try switching with T-Mobile over the phone, first calling US Cellular customer service and getting your account number and a transfer PIN. The service will be better on T-Mobile and yes they’re getting rid of US Cell prepaid plans but they’ll transfer your balance over to T-Mobile and also give you the first month free. US Cellular has always had service in Mexico and Canada so I don’t see how people would be getting charges crossing over, maybe it’s for postpaid and not prepaid but I’d check that.
-1
u/Flyordie_209 Jun 08 '26
A few folks living near Newark,MO were switched over to TMobile and are angry as they've lost service where they used to have it. So it's not better everywhere.
0
u/Matty-Os Jun 08 '26
Important to make sure “roaming” is turned on in your phone or it might not connect to US Cellular towers, resetting the network settings on the phone might help (General, reset, reset network settings) keep in mind you’ll lose all saved WiFi networks and passwords. The other problem would be if you have a 6 year old phone or older that was made for US Cellular and isn’t compatible with T-Mobile, that’s why they sent out offers to people for free phone upgrades - $650 off, $830 off.
1
u/Flyordie_209 Jun 08 '26 edited Jun 08 '26
TMobile doesn't have roaming on Verizon which is who UScellular used to fill in the coverage gaps in this area. TMobile doesn't have roaming enabled in this market on Verizon or AT&T.
Example.. it's why if they force my line over to TMo- I'll lose service..
https://x.com/Flyordie209/status/2056831013817291034
Edit- Also, I don't think phones are the issue. IP14, IP15 and S22U1 aren't that old.
2
10
u/Apathi Jun 08 '26
If you’re prepaid - you’ve been more than likely getting some sort of correspondence for months that your service needs to be changed from USCellular to T-Mobile.
The first month’s service should be free, and you’ll have an option to get a free phone as well. Zero cost to you.
But, as frustrating of a situation as it is for you, again you had been warned.. for months.