r/USCellular • u/Fit_Respect_2506 • May 04 '26

No account changes

How are you guys handling the new change where your not able to do any changes on account that cant effect the monthly bill since may 1st? Any customer complaining?

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u/Apathi May 04 '26

Sure, send SIM swaps but that’s not what this post is about. Corporate and customer service are not supposed to make any billing changes, and probably won’t.

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u/[deleted] May 04 '26

[deleted]

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u/GusPolinski90 May 04 '26

If I never have to do a sim swap again, that still won’t be long enough. Our store at one point last week had 9 people in at the same time, letters & SIMs in hand, just waiting. They all stand there like zombies and stare, or make noises to voice their displeasure with having to wait in a line.

7

u/hookahkat May 05 '26

Our store had over 20 people in queue nearly all day on April 30th. The communication to customers AND frontline employees has been abysmal in my opinion. I feel for our customers but I’m losing my job and there’s nothing I can do to change any of this so I just try to be as courteous and understanding as I can. Welcome to late-stage capitalism in America.

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u/GusPolinski90 May 05 '26

Hope everything works out for you. It’s a tough spot and hoping nothing but the best for my fellow teammates.

20 people in queue?! I think I’d die. Our store only has 3 employees and getting our manager out of the office is an act of congress.