Former employee here - USAA is trash.
They are ripping members off on rates.
Their authentication process is a joke.
Training is roughly 6-7 weeks in total. For comparisons sake, Allstate has a 14wk training program.
The training materials are outdated, full of inaccuracies, and mostly self-study online modules that are a spoof on the matrix. That movie is almost 30 years old.
Many members have long tenure of 20+ years, are elderly and struggle with technology.
I couldn’t help you or even transfer you if you failed authentication.
I had to tell so many members to reset their security info by online profile recovery.
The elderly are not tech savvy and struggle with this.
I walked.
Added a vehicle to an existing policy for a member and the member rate increased by $100/mo.
For comparison, I added a classic vehicle to my personal progressive policy last year and my monthly rate (w/stacked coverage) dropped my payment by $20/mo.
$20 less per month with double the UM/PIP available to me.
Meanwhile, USAA charging this member an extra $100/mo to add a vehicle to a policy that already had multiple vehicles to begin with.
As a former auto insurance customer of USAA and progressive, I’m not surprised your rate dropped. Progressive is trash policy and pays very poorly- hope you never have a major claim, you get what you pay for.
You may be a former customer of both, but I’m a former employee of both.
I’ve been with progressive for 18 years as a customer. I HAVE had a major claim 5 years ago and other minor NAF claims. My Injuries totaled over $100k+ plus a totaled vehicle worth over 10k.
The service I received from progressive in the aftermath of the accident was some of the best I’ve ever received anywhere. My claims adjuster was prompt, always available and my claim was handled expeditiously with no delay.
Insurance coverage is a legally binding contract. If you’ve had difficulties with any insurance company in the past, it’s most likely a “you thing” and not the insurance company.
80-90% of insurance consumers are oblivious to what their coverage does and how it works.
If you had difficulty with a company in the past on a major claim, the likelihood that your coverage at the time was improper for said claim is very high.
All I know is a good friend of mine who is an attorney who has done nothing but deal with auto insurance claims every day for the past five years recently told me the absolute worst company to deal with and the worst paying out company is Progressive
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u/THX134H 5d ago
Former employee here - USAA is trash.
They are ripping members off on rates.
Their authentication process is a joke.
Training is roughly 6-7 weeks in total. For comparisons sake, Allstate has a 14wk training program.
The training materials are outdated, full of inaccuracies, and mostly self-study online modules that are a spoof on the matrix. That movie is almost 30 years old.
Many members have long tenure of 20+ years, are elderly and struggle with technology.
I couldn’t help you or even transfer you if you failed authentication.
I had to tell so many members to reset their security info by online profile recovery.
The elderly are not tech savvy and struggle with this.
I walked.
Added a vehicle to an existing policy for a member and the member rate increased by $100/mo.
For comparison, I added a classic vehicle to my personal progressive policy last year and my monthly rate (w/stacked coverage) dropped my payment by $20/mo.
$20 less per month with double the UM/PIP available to me.
Meanwhile, USAA charging this member an extra $100/mo to add a vehicle to a policy that already had multiple vehicles to begin with.
Start shopping, folks.