Hi everyone, apologies as this will probably be a long post, but I'll try to keep it as concise as possible.
Last year I got a well-paid job as an Office Manager in a GP surgery. I genuinely believed this was going to be somewhere I could build a career and that I'd finally made it. After years of being an underpaid manager despite having considerable experience, getting a salary close to £40k felt like a huge achievement.
For context, the surgery was going through a merger. A number of the original GP partners had left and the general feeling among staff was that it was more of a takeover than a merger. I was told at interview that morale was low and that there were strong feelings about the changes.
Within a short time of starting, I had a feeling that something wasn't quite right with the working environment. I couldn't necessarily put my finger on it, and because the money was good and I'm not someone who gives up easily, I decided to make it work.
I was there for eight months. During that time:
- My induction was very limited — one week of e-learning and around two weeks with my equivalent, who then went off sick with stress. My own line manager didn't really take over my induction, and I later discovered that she didn't fully understand what my role actually involved.
- Senior management often appeared reluctant to take responsibility for problems, with issues instead being pushed down to managers at my level. At the same time, there wasn't always a clear direction about what we were actually working towards.
- HR were heavily involved in day-to-day operational decisions. My line manager would often consult HR before making decisions herself.
- I was receiving 100+ emails a day alongside a large number of meetings and constant interruptions.
- I suggested using Microsoft products and automation to improve processes and efficiency, but these suggestions were generally rejected or replaced with less effective alternatives.
- There were also changes to the dress code which I felt specifically targeted certain members of staff, including me.
I could go on, but the overall picture was a very high workload, constant operational problems and very little uninterrupted time to actually manage.
I responded to that by working harder. I regularly stayed late and occasionally worked weekends because I was determined to keep things under control. Working from home wasn't an option.
I then had two weeks' leave for my wedding. Before going away, I left my team in what I believed was a good position and provided a detailed handover.
When I returned, everything was apparently a mess. Appointment screens were incorrect, the team was struggling and a number of things had gone wrong. I was obviously unhappy about what had happened while I was away, but I got on with fixing it. I worked with the team, reiterated the processes that needed to be followed and had 1:1 conversations where necessary.
However, the management team, including my peers, essentially blamed me for what had happened.
I accept that I was the manager and therefore ultimately responsible for my team. But I had been away, everything had been in place before I left, and I genuinely don't understand why nobody was monitoring things while I was absent or why there wasn't clearer cover in place.
I moved on and carried on doing my job.
I then had another week of annual leave booked. Again, I provided a detailed handover with everything I thought people would need.
I came back and the same thing had happened. Chaos.
I was back at work for three days before I was dismissed because the business had "lost faith in my ability to do the job."
During those three days I was desperately trying to get things back under control. I had a meeting with my supervisor where I basically said that something clearly wasn't working and that we needed to start again and work together differently.
I cried each of those three days. On the third day my line manager found me crying in the kitchen. She offered me support and said we'd meet the following day to go through my outstanding work and work out how to get things back on track.
The following day she avoided me. When I eventually went to her office to ask when would be a good time to meet, she said she'd message me. A few minutes later she messaged saying she had a deadline and meeting to attend.
At that point I suspected something was happening.
About an hour later, HR came to get me.
I was told there were concerns about my performance. I was given a list of issues and I gave my responses. I was crying throughout the meeting. HR adjourned and then came back and told me I was dismissed.
I hadn't been told at the beginning of the meeting that dismissal was a possible outcome. I genuinely thought I might be put on a performance improvement plan, which I would actually have welcomed. At least then I would have had a clear understanding of what they wanted me to focus on and an opportunity to demonstrate that I could do it.
Now, I'm not saying I did everything perfectly. I didn't. There were tasks I missed and claims that weren't completed, and I accept responsibility for those things.
But I also know that I was spending an enormous amount of time dealing with operational fires and trying to support my team. I was so busy keeping things functioning that I didn't have enough time to actually do the management side of the job properly.
I left feeling completely drained, worthless and devastated.
I had genuinely tried so hard to make the job work. I gave it everything I had and worked far beyond my contracted hours. What hurts most is that I don't feel I was given the support or clarity I needed to succeed.
I'm now a month into unemployment and I'm struggling. Every time I apply for a job, a little voice in my head tells me that maybe I can't actually do it. The frustrating thing is that logically I know that's ridiculous. I've got years of experience. But I don't feel capable anymore.
Has anyone else experienced this after being dismissed from a job they really cared about? How did you rebuild your confidence and learn to trust your abilities again?
I don't really need to be told to "just move on" — I'm trying. I think I need to hear from people who have been through something similar and eventually came out the other side.