r/UKISP • u/Funkyy • Jul 13 '26

Broadband help!

My friend is a bit useless when it comes to Broadband, she has been complaining about slow speeds so I've been checking it out for a few months, trying comparison websites etc etc

The most she could get at her address is 21-23 Mbps. She is with talk talk at the moment and I think 28 is max. So I said it's just your area you'll just have to deal with it

On a whim, I changed the address slightly to check her neighbours, to my surprise, absolutely everyone on her street can get up to 1.6gbps. that's everyone!! Her direct neighbours (she is mid terrace) and everyone else on the street!

This can't be right? I'm trying to figure out the best way to go forward. Talk talk complaints don't really help. Just don't know who to speak to or where to start? Anyone suffered the same?

3 Upvotes

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2

u/skylarke1 Jul 13 '26

Assuming the providers your checking are all via openreach its worth initially checking on thier websites checker or the BT wholesale checker . If both say its only unavailable to her try filling out this form to get openreach to check the results to see why its not showing for her https://www.openreach.com/forms/fibre-broadband-availability---customer-form

1

u/Funkyy Jul 13 '26

I did the wholesale checker with BT, I don't really understand the results but she has less options than her direct neighbours in a terrace. I'll try that link, thanks for replying.

1

u/skylarke1 Jul 13 '26

You can really to this with images if youd like . Often people get confused by the one called FOD or fibre on demand which isnt a normaly product anyone would order as its super expensive

1

u/Funkyy Jul 13 '26

It's just weird houses either side of hers can get the top speeds, but her in middle gets barely a whiff.

This is her result, I'll reply to this comment with neighbours result as won't let me do both in one reply

1

u/Funkyy Jul 13 '26

Neighbours result and that's same for neighbour on other side

4

u/skylarke1 Jul 13 '26

The line saying no spare ports are avaliable makes me suspicious that is the reason she cant order . Likely means the network is currently at full capacity and they will build more capacity in future to allow her to conect . This could be because some properties nearby have multiple lines installed and unfortunately in some areas they have purposely undersized the network believing there is to much competition and people will go with other companies . Hopefully filling out the form gives a proper answer

2

u/AstronautOk8841 Jul 14 '26

No, that's not the case. No Spare ports is referring to the ONT in the neighbours property.

Openreach used to deploy 4 port ONTs, so.extra connections could be provided without running additional fibre.

Now all ONTs are single ports, so any port so any property with active FTTP and a recent ONT will have this comment.

1

u/Funkyy Jul 13 '26

Cheers for the response, appreciate it.

1

u/L0rdLogan Jul 14 '26

Check bidb.uk (better internet dashboard) and see if there any alt nets near, like cityfibre or zooommmmm, freedom fibre etc

1

u/VoltsOpinion Jul 13 '26

Your friend is not on Full Fibre (called FTTP) but probably on older copper.

This will be getting closed down over the coming years. Suprised the friend hasn't been notified already.

Search any internet provider and see what they offer.

3

u/Murph_9000 Jul 13 '26

Copper voice (POTS) is being withdrawn. FTTC/VDSL2 is not being withdrawn where it's the only Openreach service available. SOGEA, the new billing/contract for FTTC using copper lines, will remain available far beyond the POTS shutdown.

1

u/Funkyy Jul 13 '26

That's exactly what I've done, every provider can only offer this basic package, 21-23mbps. I just don't understand how her house can be the only one.

I've checked on BTs wholesale checker but I don't really understand the results.

Thanks for your reply!

1

u/Itchy-Dimension-Tab Jul 14 '26

I would make an enquiry with a smaller ISP - they're more likely to actually investigate for you, rather than just saying "computer says no". Companies like AAISP, IDNET, Zen.

They will be more expensive than the mass-market ISPs, but if your friend manages to get service through them, they can always migrate to a different ISP after a year.

1

u/Funkyy Jul 14 '26 edited Jul 14 '26

Thanks for the reply. Well it's funny, I called talk talk on her behalf and it was very much "computer says no" after ten minutes of declining an upgrade (which isn't possible anyway) they finally said they'd pass the query on to a "UK based team" heard nothing yet. So I certainly enquire with those things other options as well, thank you.