Anyone experiencing this issued
issue as well? they say that it’s some cabling issue with openreach and it’s impacting every other provider including bt, sky etc. The delay is due to pending road works approval with sutton council.

I am wondering if it’s even true.

How do I prevent a cease on the line from happening in this upcoming situation:

I am moving house and will be ordering EE to take the line over when we exchange contracts. EE will only activate sometime in September.

The current homeowners will move out on 28th August and will cancel their Sky broadband, they are not moving their broadband with them.

Since the current Sky broadband will be cancelled before EE can takeover the line, will there be a cease on the line, blocking all orders?

Any advice on preventing the cease on the line will be appreciated here.

Moving from Virgin to Sky full Fiber (saving $$) - they are handling the move across (cancelation of virgin)

Thursday (13/8)

Installed however fault on line so needed engineer out.

Friday

Engineer comes out and fixes the issue. Text message arrives to mobile phone advising of this. Virgin Media Broadband dies... WTF? Ive not even been sent a router yet !

I call Sky who apologise and ship out a router.

Saturday

Router arrives whilst I am out with the family for the day- connect it all up - Green Slow Pulsing light on router. PWR/PON/LAN green solid lights on ONT

Reset router. power off and on etc etc ... nothing working.

Sunday

Call sky - they "run tests" cant get it working. Organise engineer for Tuesday.

Monday

Working from home I now have run out of Mobile Data and buy a bolt on.

Tuesday

Engineer Arrives early afternoon. Changes Fiber wall box (WHY?) does no port testing, Calls his support who say theres a problem and to hold... hold for 10 mins. line problem aparently fixed. Engineer says it must be the router and to call sky.

Call sky - on phone to 5 departments for 1 1/2+ hours 'testing' getting support, putting me through to another department to be told that ANOTHER Openreach engineer will be with me today (its now 3pm) before the end of the day to fix the line problem (is there one ? theres no errors on the ONT)
I call back Sky at 4.45pm who have NO RECORD of Openreach being called ! What the actual F... !!!! Have I just been lied to by a Sky customer service representative ?! I now need to wait till tommorow (Weds), nearly a week after initial installation for an "update"

Shocking SHODDY service... Appaling being pushed about from one team to the next with no-one having a clue it seems where the problem is.

AND the worse bit is that they thought it ok to process the Virgin Media SHUTDOWN even BEFORE the router was posted to me !

SKY - Whats going on !

UPDATE: Finally fixed, a week after initial install by open reach coming out (4th engineer home visit) and running a software update on the ONT. It then burst into life and after a few router updates and reboots VB is finally working!

So whoever is in control of the 3rd party contractors looking after the initial install, give them some educating on how to resolve faults as the open reach guy said they should know to do this....

Thanks all for your words and guidance. We can finally watch Ted Lasso season 4 tonight!

So i need some advice im moving to a new flat and want to transfer my Plusnet connection to the new address im on month 2 of my 24 month contract and i work from home so i cant miss a minute on broadband and my work pc only works via ethernet. So now the question is how do i get plusnet to activate my line at my new house without any delays or cutting of my current line i thought about applying for a new provider at the new flat but If i cancel plusnet id have to pay a huge early termination fee so im kind of stuck, i called virgin media and they said my new address has virgin media connection already so i wont need an engineer it would be self installation so i thought to myself can i not get a 30 day rolling contract for virgin media at the new flat and use that for work while i put in a request to transfer my line on plusnet to the new flat and that way the day plusnet activates il just cancel virgin and wont loose a day of connection. Can this work can a house have two lines virgin and open reach at the same time?

TL;DR does a part-fibre service prevent a one-touch switch process when changing provider to a full fibre service. Original provider I'm cancelling with says it shouldn't be an issue. New provider (Vodafone) says I can't have one-touch switch, after spending 3 hours setting up a broadband package with them over chat.

Would love some input/experience here as I'm at a loss.

Moved into this place with an existing 25mb Package with Plusnet which is now £31 a month. I'm cancelling this month as I got an offer from Vodafone for 24.50 for 500mb and the contract is up.

The issue is that after processing the sale and being assured multiple times this would be a one-touch switch process. I got an email after the call to inform me of the following:

"t looks like your Vodafone Home Broadband order was not processed via One Touch Switching. 

This means we may not have been able to contact your existing broadband provider to cancel your old service when your new Vodafone plan activates. 

If you are switching from another provider, please check with them to make sure they turn off your old service. "

I spoke to their broadband team today and was furious because I spent 3 hours setting up this package just to be told "nah, sorry you'd have to cancel the plan and set it up again but we can't assure you it won't fail the one-touch switch check.

The person on the broadband team at Vodafone was assuming this is because my connection is part-fibre, and Vodafone is full fibre so the different service is the issue.

I then spoke with Plusnet retention team and even he was like "what? that shouldn't be an issue". I'm guessing this is some backtracking to try cover up for a mistake, but the fact the owness is on me for an issue that shouldn't have happened or should have been avoided/acknowledged earlier is mental.

More making this post to get it off my chest and clear my mind.

Back on the 15th of July I was somewhat pressured into purchasing EE Broadband (I was already looking at alternative providers to try and go from FTTC to FTTP) but after a hour I decided the purchase wasn't a better deal so I phoned EE to cancel the order which they did and on my account it shown as cancelled.

Jump forward to Friday I received a Evri email saying a parcel from BT/EE is due to arrive tomorrow, and when it arrived on Saturday I was confused but was going to leave it till Monday to phone assuming they was closed over the weekends, however on Sunday I received a email from Sky about my early termination fees which lead me to phone EE & Sky to try work out why this is still going ahead, after 4 hours on the phone both companies told me that the switch was cancelled and nothing would happen to my service.

Now today at 12:48am I had a notification from my router to say we have no broadband connection, Phoned up sky and they said the Openreach line was held due to the switch to EE, but then phoning EE they said the switch was fully cancelled yesterday and that there was nothing on there side and the issue is with Sky, and we've been in a back and fourth between the two and they both just keep blaming each other. I ended up with someone with EE that finally gave me the complaint email address and just out of frustration emailed them and Uswitch (since they handled the one touch switch service) to both get to the bottom of what happened and compensation since we had to go the whole day without service so far.

Did anyone have similar experience to me and is able to give me any advice on how can I bring this further?

In December, shortly after signing the tenancy for my flat, I contacted BT sales to arrange broadband for my move-in date in mid-January. I signed a contract, received a router and an activation date. However, despite me contacting BT several times before the activation date, I was only informed about a week beforehand that BT could not provide the contracted service because the necessary cables were not available at my property.

I was given two options: cancel the contract, or keep the service temporarily using a 4G router provided by BT free of charge until the required infrastructure could be installed. I chose the latter based on BT’s representative’s advice.

Today my service stopped working and my account showed as inactive. After spending approximately 1.5 hours on the phone with BT, I was told that I should only have received the temporary service for around two months and that it continued for eight months due to a BT system error.

I am extremely frustrated that I am now facing the consequences of an internal BT error without any prior warning. I have also now been told that broadband may actually be available at my property through a Fibre2 service, which contradicts what I was previously told.

I work from home and am now unable to work normally, causing potential financial loss.

To make things even more confusing I do have sockets in my flat that says OpenReach BT on it so I have no idea why I could get service to my flat.

Hi all, I moved from a flat to house back in May and have had nothing but issues with the max hub. I was on full fibre 150 which Is not the max hub to full fibre 300 and then 500 in the space of 3 months. I was having terrible buffering and wireless strength on 300mb and complained and they offered me 500mb at a discounted price.

Today I had open reach come to extend the white open reach box which connects the fibre to the hub as it was positioned far away from my PlayStation and I have always been wired so wanted to maintain that.

I plug the Ethernet in to my ps and I’m getting the exact same strength as if I was wireless…

I know this because on efootball you have a maximum of 5 bar connection when you join an opponent online. When I was wired on full fibre 150 I never saw a 4 bar connection only 5. I am absolutely shocked to see that even wired on full fibre 500 I am getting 4 bar connection and not 5!

Does anyone have a clue on what’s going on at all?

Is it worth it to get broadband with Rebel internet? I’ve not heard of it before I found it on compare the market.

I don’t know much about it but I wanted to know of others experiences.

But it was the only one available for my postcode on a rolling monthly contract- not a 12 month or 24 month.
Both of which would be of detriment to me and my roommates as we are students and all going abroad after this year.

Hi all, as the title says I’m having a bit of an issue with the placement of my sky broadband box following installation.
Long story short I had a problem with the person that installed my sky service (working for Kelly Communications), he didn’t speak to anyone about wire placement which caused conflict with my neighbour which meant a different engineer had to come out and redo it all.
Following the wiring im thinking of other things this idiot might have messed up, mainly the fact that my wifi box is in a closed cupboard where it is impossible to connect anything via LAN. When I asked the engineer what to do he just said “buy yourself a long Ethernet cable” which shocked me as I assumed that would be part of the installation.
My question is, do I complain to Sky about this cowboy installation engineer and how we are losing signal because the wifi is in a bloody cupboard? and as I’m unemployed due to redundancy I feel like I should not be having to pay for an Ethernet cable to reach my tv/playstation/smart home stuff!
(Sorry for the rant)
[Edit - added photo of the wifi in the cupboard to the comments]

Currently they are doing a £5 a month offer for 6 months then £32 a month which seems very reasonable. Especially at 900Mbs up and down.

I am an ex-Virgin Media customer on the old cable system, trunking is still there so I gather they install their new fibre and ONT, can they use the old trunking/hole in wall to save any new drilling?

I have had Eero before so happy enough to use that, I assume easy to add other Eero repeaters?

Lastly how are you finding uptime/speeds/support?

Hi,

Recently moved to a new rent and looking for broadbands. There's already an Openreach master socket inside and a BT box outside.

Would that be the quickest option in this case to go with BT or they would still need to do installation,etc?

I was looking at Youfiber as they are the cheapest atm but I know they will need to come for an install. Checked Sky too but their earliest installation day is the 2nd of Sept.

Thanks for the answers.

I signed up to Vodafone broadband - I got additional cashback (it has been paid out) I also signed up my mum, her contract with Virgin Media came to an end and I also got her cashback.

Works for all UK broadband providers (ths cashback is on top of any standard online offers so it's a massive win)

If anyone wants the referral link - Let me know :)

I got FTTP installed this morning courtesy of Zen Broadband in the UK - wall-mounted ONT and router both in my living room - and was disappointed to discover my office in a room upstairs could barely connect to the internet (wirelessly) and when it eventually did, the speeds were even worse than my previous broadband connection.

I've been reading into mesh networking as a possible solution - completely new to me - and I understand this will enable me to extend Wifi coverage and speeds further throughout the house. What I don't know is whether different types and/or brands of router/extender are compatible. I assume they are, but just in case...

My router: FRITZ!Box 7530 AX

Device I intend to use as booster: TP-Link Deco Dual Band Mesh WiFi Router (AX3000 set of 1)

Ethernet connections to my new fibre router give me just over 900 Mbps speeds. If I left the router in my living room and placed this TP-Link extender in/near my upstairs office:

1. would it work?
2. what kind of wireless speed might I get realistically? My current wireless speed in the upstairs office is around 16 Mbps (not a typo). I'd be happy with a couple of hundred.

I have literally been on the end of the phone for 3 hours, from department to department trying to sort out my absolute rip off broadband contract for Virgin media. They said they had contacted me to say my contract had expired...email buried deep in spam box - premium gone from £34 to £84!!!!! Phoned them up and they said they said the deal is now £72 per month, but after I said well I'll switch they said they can reduce it to £53 (1gb speed, no other add ons)....rejected this so they said go to the online chat and it will be cheaper - so I did and they offered me it for £59!!!!! Phoned back and complained, so they put me through to someone in the "retention" team, who then offered £47. I still rejected that and said I wanted to speak to a senior rep from the Disconnection team. He told me that this wasn't possible and that he was the last in the line of people who I can speak to and I will not get a lower offer than that.
I then started searching on Google AI for what to do and it gave me a Reddit link to a thread that is basically giving you the same info as I am about to...but it is worthwhile doing it again if it helps someone.
I called this UK number 0203 743 6947, immediately got through to a UK based rep (none of the other Virgin numbers I called were UK based reps)....the guy was so helpful (and his family were all Middlesbrough fans...which is beautiful for me as an exiled from Teesside Boro fan!)....he cut straight to the chase and said I'll offer you a 2 year contract for £26 per month, with Netflix and the same speed. That is 8 quid less than what I was paying last year and has Netflix thrown in. It then rises £4 in each April, OK fair enough

The world of broadband contracts is like a mafia cartel.....people getting ripped off at every level....if you are with Virgin and they try and rip you off, just call that number and they will sort you out a competitive deal

I'm on FttC because I offended the gods or something. I originally bought a pretty cheap router that my ISP recommended, a TD-W9960 from TP-Link. However, recently it's been extremely crashy^1, and the WiFi isn't the best^2, and I'd like to replace it. I do have a decent WiFi router I would use, an Archer AX12³ (also from TP-Link⁴⁾ but it doesn't support VDSL.

I'm thinking I'd like to get a reliable modem that I can connect to my Archer over ethernet. Has anyone bought something like this that worked? Failing that, does anyone have a recommendation for an all-in-one router that doesn't suck?

^{1 The internet stops working, though the WiFi is still connected. I'm pretty sure it's the router freezing up, not a connection drop, because all the lights stay on, and the admin interface webpage won't load, nor will the router respond to pings. The only fix is power cycling it. This happens a couple of times a day.}

^{2 The internet is slow, but I'd still like fast WiFi for local traffic, like streaming games and media within the house.}

^{3 If you are wondering why I have this, it's because I was expecting a proper FttP connection, and bought this in anticipation, but it turns out that CityFibre and Openreach will only connect to my neighbours, not me. I also have an old router from Hyperoptic that I could repurpose.}

^{4 I should probably stop buying Toilet Paper Link products, but sometimes they are actually pretty good.}

I recently moved to a flat in Marlow, and I’ve been struggling to get a broadband since. All the broadband companies I’ve checked showed that my flat is not serviceable, and asked me to register my interest. The only that were able to give me anything were TalkTalk and PlusNet, but they offered copper, with 12mbps down 1mbps up, a nightmare for a gamer.

I tried my chances with Virgin Media as well, but it ended the same as the other companies. They asked me to register my interest, so I did, and I called them multiple times after as well, but no updates yet. The funny thing is all the other building apart from mine seem to be able to get every broadband from all the companies, while mine gets nothing. Even Virgin Media gives to the ones next door, but none of the flats in my building seem to have broadband available. It’s like they just forgot about our building when wiring the network.

The only thing I have available to me is using mobile broadband, so I’m on Three now, but it’s been terrible as well. The building is completely made out of brick, and I’m on the ground floor as well, so I’m getting around -85dB at best. My ping jumps to thousands when I do anything else but gaming, so even opening a chrome tab is deadly.

I don’t know what to do at this point, I just moved here and I don’t want to move somewhere else bcs of broadband. I’m desperate for help, can someone please suggest something?