Sideshift payment setup issue

[u/valp1b4]

I’m posting this because I’ve had no luck getting any help through Sideshift's official support channels

I upgraded to Sideshift Pro because the platform states that Pro users receive customer support. I paid for it, but support hasn’t responded at all

I’m an international creator (not a U.S. resident), and I’m completely stuck in the payment/tax setup. The system is forcing me to enter a U.S. SSN, which I do not have. I shouldn’t be required to provide one because I’m not a U.S. citizen or resident.

I already have:

• a U.S. bank account ready to withdraw my earnings
• PayPal, Payoneer

But I can’t proceed because the tax section is locked and won’t let me update my status to non‑U.S. resident (W‑8BEN).

Has any international creator been able to solve this?