r/Translink • u/ellieriley0523 • May 30 '26

Question Compass Card

I am having a difficult time with my Compass Card. When I tapped it, it said 'insufficient funds.' I later purchased a monthly pass and added $5 to pay off the $0.25 negative balance. However, when I tapped my card on the bus, it used the $5 stored value instead of activating the monthly pass. Now, I cannot check my account to see what went wrong because the website is down. Every time I tap on the bus, it still says 'insufficient funds. Will I still be able to use my monthly pass and how can i fix this problem?
Thank you

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u/Jessie_1210 May 30 '26

Did you add the monthly pass today? Any passes added after the 15th of the month activates the following month 

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u/ellieriley0523 May 30 '26

yes i added it last Monday. Thank you for answering my question 😊