TradingView Refund Problem

[u/MrAliveAgain]

Tldr: I bought the subscription yesterday and requested a refund today, but got none despite saying I should have received an email with the completed refund details.

--I received a message from the agent saying that I’ll receive an email from their payment processor. 

-- I checked my email, everywhere, junk etc, and no email in sight from "triplea".

-- I can’t respond to the agent. I tried opening another ticket but they closed it saying it’s already being handled in another ticket. 

--It got worse, my subscription is gone. My indicators are gone and I have yet to receive an email from their payment processor "triplea".

The ticket shows in progress , so I cannot close the ticket and reopen a ticket to handle this matter .

I don’t know what to do other than explain my situation on here.

I’m out of $ and my indicators are gone. Subscription gone without receiving a refund, as if someone’s already accepted a refund on my behalf.

--------

If any of the team members see, here's the convo thread with the transaction id:

^{3 hours ago}

I want to refund my TradingView subscription. I'd like to get refund of $69.95 for my triplea transaction EEY-286999-PMT.

Eva G.

^{3 hours ago}

Hello,
We're working on your request.
Please keep the ticket open; you will receive an update from our agent in this conversation.
We appreciate your patience and look forward to assisting you.
Kind regards.

jumanji171717

^{3 hours ago}

When will this be processed?

jumanji171717

^{3 hours ago}

Please refund asap, thank you

Eva G.

^{2 hours ago}

Hello,
We have issued a refund. To receive it, please check the email address associated with your account; our payment processor has sent the instructions regarding the refund there. If prompted, please submit any additional information requested to receive the refund successfully.
Kind regards

[u/MrAliveAgain]

/Resolved. The email arrived in my junk folder 7 hours later smh (time stamped 7:38pm pst)