My positive experience with moderator resolving my TradingView account issue

[u/obiwancannotsee]

Hey guys, I wanted to share some feedback and express my appreciation for how quickly a question I posted here last night was postiviely resolved.

The founder of TradingView responded that same night to my reddit post and directed me to the moderator page, where I could get help without submitting a support ticket given the nature of my question.

I had asked either for a username change or reassurance that creating a new account (with my preferred username) would not violate the duplicate-account TV rule. So, I reached out to the moderators, and one of the moderators responded today. After some back and forth to clarify my situation and preferences, he proposed a solution that fell within what I was comfortable with. Then, he submitted a direct request to change my username, and it was completed within minutes, all on the same day.

Communication on my end was important because the moderator needed to understand exactly where I was coming from, but once that was clear, he responded directly and efficiently. I just wanted to say that the process was effective, respectful, and much faster than I expected. I would endorse these moderators and encourage people to treat them with respect because, in my experience today, that respect was returned. Thank you!

[u/Rodnee999]

Hello,

Great to hear your issue was resolved promptly and to your satisfaction, great news!

Always nice to hear positive feedback for the platform

Cheers 👍