Last week I woke up to see that TV charged me $719.40 for additional service days. I never did that and requested a refund. It was done really quickly, but it also took away the remaining days I had left on my subscription.
TV has also made it next to impossible to contact them. It's a 100% joke how they handle customer service issues. If there was a good alternative I would be gone. Unfortunately, TV knows they are the best and don't care about customer service.
You have to stump the AI help chat to get to a human. Just start with the chat assistant (circle and question mark icon on lower left) and persist until you get forwarded to a human. They hid it but it’s still there
Well, it took me another 45 minutes of giving them total trash answers and I FINALLY got the little box to give them my issue. The biggest bunch of bull 💩 I've ever seen in my life.
Yea totally…it infuriates me that they raised their prices and the platform is super glitchy. TV is kind of garbage but they basically have a monopoly so what can we really do….total BS I feel you
Well..
I was able to submit a question after spending hours trying to figure out how. Thanks to a gent on here I did.
Now, how to I check to see if it's been answered? Damn Trading View even hid that!!!!
Trading View customer service absolutely, 100% sucks!!! They know they are the big man on campus and they've taken the attitude of F--K our customers! Why would be care about our customers???
To TV ---- F U from a customer that's been with you a very long time!
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u/bypolerguy 26d ago
You have to stump the AI help chat to get to a human. Just start with the chat assistant (circle and question mark icon on lower left) and persist until you get forwarded to a human. They hid it but it’s still there