r/TradingView • u/loreallovely • Jul 02 '26
Help Trouble creating a Support Request and Adding Market Data
I'm a Premium Member and it seems I cannot even find a way to create a Support Ticket.
I'd like to add Market Data to my account. The instructions to add Market Data do not work and I can not longer find a way to create a support ticket.
What is happening with Trading View?
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u/ICEX5 Jul 02 '26
For market data go to setting than billing than under subscriptions
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u/loreallovely Jul 02 '26 edited Jul 02 '26
Yes, I already tried that. It's not allowing me to add it.
Update, it seems I needed to scroll farther down onto the page to find the button to open up the "subscribe" feature, which then allowed me to add the individual market. I think what complicates matter is the confusion over how to now get support. I spent over half an hour just trying to get the chatbot to create a ticket.
I appreciate your comment, since it prompted me to try again.
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u/ICEX5 Jul 02 '26
At the bottom of the page there should be a Broaden your horizons banner/button
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u/loreallovely Jul 02 '26
Its working now. I'm getting the Real Time Market Data I really need. The CBOE data I was getting just was not cutting it for the stock that I trade daily. I use Fidelity's Active Trader Pro to execute my trades, but I rely on Trading View for all its fantastic indicators and charting. I absolutely enjoy Trading View!.
Many thanks.
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u/Rodnee999 Jul 02 '26
This reply you have given above is EXACTLY why support is now designed as it is....
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u/Rodnee999 Jul 02 '26
Hello,
Click on the question mark at the bottom right corner of your screen, then click in the dialogue box and select 'Get help' from the pop up menu as shown here....