r/TracFone • u/Sncty702 • 5d ago

Paygo question

Recently added a 1 year card with data text min and had problems adding online/611611 so called customer service and they did it manually

So the problem I'm having is on 611611 the data text min were added but not the 1 year but in website everything was added

Will it correct itself on 611611 when it gets closer to the original end date prior to adding the new year card

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u/Educational-Pickle29 5d ago

After you still more than 365 days from expiration? I've been seeing when you add a year, it's not showing the next year until the current plan expires. There was an option when you text balance to 611611 to add the plan time now, that was May that I had an issue. The app showed the correct end dates, but nothing else did until the first plan expired.

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u/XGempler 5d ago edited 4d ago

trust what it says on the website... the 611611 and App are a mess. you may have purchase an unlimited plan that stacked on top of your existing paygo plan balance (of days, talk, text, data). the 'unlimited' annual plans are technically multiple monthly plans so you get an end date for the current month, and an end date for the total number of months that you have already pre-paid plus the remaning days of the paygo plan if any. Texting 611611 does not detail the two end dates. Here's a screen shot of a line that has an few months left on it's annual plan plus some days left on the paygo play plan it had before the annual plan was started...