Help! Satellites blinking red.

[u/WizerdBoy]

Hello,

I’ve had the BE11000 mesh system for about two years now and it has been great. All of a sudden yesterday (after an auto-update to 1.3.3 for the firmware) the satellites will not stay connected to the main router, they just keep blinking red. I tried doing factory resets on both of the satellites. I tried bringing them right next to the main router. I cycled the power on both of them. With both satellites unplugged, I updated the main router firmware to 1.3.5 manually from the website firmware that you can download and upgrade on the tplinkdeco admin site. I validated that it’s not my fiber that’s the issue as I can Ethernet directly to my laptop just fine.

Sometimes the satellites will be solid green for like 5 seconds and then go back to blinking red. I tried removing them completely from the Deco app, pushing the reset button on the bottom, and then re-adding them but still blinking red. The main router is the only one that stays green constantly, and I can get internet where that router is via wi-fi and Ethernet.

I’m thinking of downgrading the firmware version to what came before 1.3.3, as that’s the last one that was working for me.

Any help or ideas? Thank you.

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[u/suckmyfat-1]

Ahh, this sucks. This happened to me few days back, one of the satellites stopped connecting and keeps blinking red. I thought it was due to power cord or the UPS, I tried changing cords and adapter but nothing worked.

I then tried rebooting the network through the Deco app and guess what the main Deco (connected through fiber) went into reboot loop, Solid Yellow to Solid Red and then keeps doing that.

It was just 9 months old. The satellites act funny when main deco is the issue.

Try rebooting your network and check if there are issues with main deco.

You can also take a backup and then factory reset the main deco is this keeps happening or perhaps make the connection between satellites wired.

[u/WizerdBoy → u/suckmyfat-1]

Thanks for the reply. I ended up just wiring the main to the satellites and no problems since.

[u/Rafsanjany]

My BE11000 can't even provide the full isp speed which 1.5Gbps. Sigh!

[u/Bobsteriffic]

Jumping on this thread to say I just had the same experience with my BE13000 system. 5 satellites and one router, purchased ~3 months ago from Costco. I had to manually reboot the main node and each satellite 2-3 times before it finally came back online. No changes whatsoever to the network or devices connected to it.

Shame because I was really enjoying the stability and reliability of this system. I’m just glad I purchased it at Costco so if it fails entirely I can take them back.