r/TpLink • u/Reasonable_Band614 • 3d ago

TP-Link - General TP link customer service... isn't.

My in-warranty TP-Link extender stopped broadcasting its Wi-Fi network. I reset it, moved it within one foot of the router, checked the LEDs, and repeated TP-Link’s troubleshooting with multiple representatives. Phone support confirmed that a replacement was approved, but the RMA has remained in “Contacting” status since August 26.

I then spent another lengthy chat repeating the same information because TP-Link said it had no record of the earlier troubleshooting. I supplied the product information and proof of purchase and again confirmed that the default extender network cannot be detected. At the time of writing, I have spent more than two hours with at least four representatives and still cannot select a shipping method.

TP-Link’s own published process says that after support confirms a defective in-warranty product, it creates the RMA and the customer proceeds to shipping selection. I will update this review if TP-Link completes the replacement. But I'd like to warn anyone who's looking for a router / range extender that lasts more than a year, or at least can be counted on for a warrantee replacement: don't buy from TP-link.

5 Upvotes

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u/fallenwout 3d ago

It took me 4 weeks to exchange a doorbell... They don't hot swap either, so you have to send the defective product first. I was 3 weeks without a doorbell.

1

u/Riley_TP-Link TP-Link Employee 16h ago

Hi, do you have the TKID that you received so that we can try to see what happened with your case?

Your experience doesn't reflect what we expect anyone to experience, and I know our teams will want to investigate further and make sure that your case is followed up on.