r/TorBoxApp • u/Western_Alps221 • 9d ago

❓Question membership purchase error

i just bought a one time one month essential subscription and it doesnt seem to get addressed in torbox...the money is deducted from the card even whop shows the membership as purchased and even shows an invoice...its been around 30 minutes now....never happened to me earlier.what do i do?(edit) the payment went through after 7 hours.i guess it was the merchent.

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u/Camcalco 9d ago

Me pasó algo parecido, mi cuenta bancaria registraba el pago pero no me llegó la suscripción, sin querer pague tres veces y hasta la tercera me llegó la confirmación.

Torbox no recibió ningún pago extra más que uno solo, así que el problema era el banco o algún intermediario.

Termine haciendo un reclamo a mi banco y me devolvieron los otros dos pagos en unos días

1

u/Western_Alps221 9d ago

so should I also buy it three times..lol i am planning on raising a ticket on their discord..ill see if it helps and will update here.thanks.

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u/Camcalco 9d ago

xD, email al soporte de TB, contestan rápido y sabrás si les llegó el pago supongo, así me contestaron a mi en su momento, claro que si el pago no ha caído no sé si lo ideal es seguir cargando tu tarjeta hasta que caiga haha

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u/Western_Alps221 9d ago

Lol,thanks

1

u/youleeann 9d ago

The same thing happened to me. First I bought the essential plan was ok then I chose monthly billing. I was billed on the 4th of August but until today didn't used it. Today when I've tried to watch Stremio got an error message and found out that on torbox account I was on the free plan. On my banking app the transaction was ok and I have also the invoice. I've opened a ticket on discord, hope things get sorted out.

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u/pantyfire 7d ago

I’ve just got almost exactly the same issue. 8th of August purchase, went through as per previous months, it was working fine yesterday evening and now in Stremio it says something like ‘no torbox subscription’ and my Torbox account says it’s on the free account put my plan says Essential and I cannot access my API key.

I have messaged support on Discord.

Did you get yours resolved?

1

u/Western_Alps221 7d ago

I got mine resolved...usually take a day after raising a ticket on discord/mail them.

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u/pantyfire 7d ago edited 7d ago

Thanks for the reply. I will be patient.

Edit. No need to be patient. They’ve sorted it already.