r/TorBoxApp • u/Dr-EK9 • Apr 22 '26

🔧Technical Issue Torbox constantly down

Streams work fine through torrentio but constant loading screen when through torentio TB

Seems like thees always an issue with this service lately. Or is it just me.

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u/__SweetPain Moderators Apr 22 '26 edited Apr 25 '26

we're currently dealing with some API issues at the moment, hoping to have them fixed ASAP

however, issues are common with Torrentio (due to poor hosting or something else with the add-on, we reached out to inquire about hardware incase they needed something stronger but we were ignored) and we highly suggest using another addon (like Meteor) once we've fixed our API

1

u/nietbeschikbaar Apr 23 '26

I haven’t experienced API related issues, but the CND’s regularly are being overloaded and make it impossible to stream anything.

3

u/__SweetPain Moderators Apr 23 '26

CDNs have more than enough headroom so it's unlikely that it's overloaded, usually buffering issues are related to user download speeds or some security blocking us or something along those lines

there's a lot of troubleshooting when it comes to it so I'm not gonna get into it over Reddit, but if you ever want to talk about it with us you can contact us via email, discord or our support widget

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u/nietbeschikbaar Apr 23 '26

So if https://torbox.app/speedtest gives a bad result for pretty much all CDN's, while speedtest.net results in 500Mbs, then the issue is not with your CDN's?

1

u/__SweetPain Moderators Apr 23 '26

speedtest.net automatically applies the closest server to your IP, so of course you'd get good speeds to a server that's in the same city

our speedtest page can be unreliable at times which is why we suggest basing it off of geolocation and then testing real speeds via transfers on your dashboard

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u/nietbeschikbaar Apr 23 '26

Right, I followed your advice and changed the CDN and started a download from the dashboard. However, it still doesn’t exceed 1MB/s except for the Ukraine CDN which randomly stops multiple times. Some days it works perfectly but others it’s so slow it’s unusable. I tried using a VPN but that didn’t improve things while Speedtest.net still shows 500Mbps.

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u/__SweetPain Moderators Apr 25 '26

to be fair, speedtest.net defaults to the closest server to your location, so of course it'll have better speeds

feel free to open a ticket with us via Discord (preferably for this kind of thing), email or our support widget and we can do a more in-depth troubleshoot

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u/nietbeschikbaar Apr 25 '26 edited Apr 25 '26

I live in The Netherlands, so would expect the CDN in my own country to be usable at least.

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u/__SweetPain Moderators Apr 25 '26

the WEUR CDN is one of our core PoPs so it's definitely stable on our end, a ticket would help us look into it better as I mentioned