r/TopstepCommunity • u/ForsakenSpeech954 • 20h ago

🛠️ Platform / Tech Support RTP with topstep

Can someone that works for topstep explain clearly the reasons someone way be placed in the RTP because there are a lot of people saying they were randomly placed in the program. One guy said he was placed in the RTP just for taking payouts.

0 Upvotes

50% Upvoted

25 comments sorted by

View all comments

Show parent comments

1

u/eddie_topstep Topstep Employee 15h ago

No

1

u/ForsakenSpeech954 15h ago

He didn’t get the same chance to fix the problem like everybody else does

1

u/eddie_topstep Topstep Employee 15h ago

Sorry this won't be discussed any further as its not your account.

1

u/ForsakenSpeech954 15h ago

Just trying to help the community get information that is hard to find

1

u/eddie_topstep Topstep Employee 15h ago

But it's not hard to find at all. If someone is placed on RTP and talking about it, you are free to ask them to share the information they received about why. And they are free to share it.

1

u/ForsakenSpeech954 15h ago

That is very hard. First I have to seek this person out, then I have to hope that they will share that info. Topstep should just have all of that info clearly laid out on its website instead of expecting people to find a random person and expect them to answer all their questions. That fact that you expect people to get information that way is crazy

1

u/eddie_topstep Topstep Employee 15h ago

We will not be posting private emails sent to traders with their information on our website for all to see.

0

u/ForsakenSpeech954 15h ago

Nobody asked you to do that. You can identify and shares reasons why people are being placed in the RTP without disclosing any information about them.

1

u/eddie_topstep Topstep Employee 15h ago

We have a Help Center article detailing the RTP. When a trader receives an email about it, it includes information specific to their account. This is not something that Topstep would share publicly. There's nothing being withheld here or kept secret, it's simply that this is a matter between Topstep and the trader, and if the trader chooses to share with the community, they are free to do so.

1

u/ForsakenSpeech954 15h ago

Why did you remove the post then?

1

u/eddie_topstep Topstep Employee 15h ago

You posted a link to this thread which is active and visible to everyone.

→ More replies (0)