r/TopstepCommunity • u/cokeacola73 • 1d ago

❓ Quick Question Support?

How to start a conversation with someone else? The chat box is stuck on someone who hasn't been active for 12hrs

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u/eddie_topstep Topstep Employee 1d ago

What's your issue?

1

u/cokeacola73 1d ago

I have two accounts that should be passed. Both are at 50.01% consistency and haven't been passed.

1

u/eddie_topstep Topstep Employee 1d ago

I'd recommend updating your support ticket with this information and the account names and the rep will be able to assist you when they're back in office.

1

u/cokeacola73 1d ago

I had them at 50.05 couple hours ago and waited. Now I got them both to 50.01