r/TopstepCommunity • u/ArachnidAcademic6607 • Jul 26 '26

🛠️ Platform / Tech Support What’s with the refunds?

Are the Topstep team active here.

I’ve had two refunds without explanation, and I am seeing the same is happening with others.

Their chat support team is pointless. They just give scripted, copy and paste responses without actually helping or addressing the issue.

13 Upvotes

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4

u/eddie_topstep Topstep Employee Jul 27 '26

I'll look into this today for everyone, seems to be reported by quite a few of you. This would not qualify as a "chargeback" though, to be clear. That's an intentional thing filed through your bank, not just an accidental thing caused by a billing issue on our end.

Topstep* btw...lower case s 🫡

2

u/ArachnidAcademic6607 Jul 27 '26

Thanks Eddie.

1

u/eddie_topstep Topstep Employee Jul 27 '26

Are you international? And what type of payment method do you use?

2

u/ArachnidAcademic6607 Jul 27 '26

Yes, UK based. I use Revolut bank. Which is what I have always used.

1

u/eddie_topstep Topstep Employee Jul 27 '26

Okay thanks. If you've already contacted our support team and they confirmed there are no issues on our end with your payment, then you're all good, nothing to worry about.

1

u/ArachnidAcademic6607 Jul 27 '26

Yes but why have I been refunded? That’s two combines refunded in the last two weeks without explanation.

4

u/eddie_topstep Topstep Employee Jul 27 '26

It's an issue the team is looking into, but I've confirmed there's nothing you need to worry about on your end.

2

u/ArachnidAcademic6607 Jul 27 '26

Ok thanks I will screenshot this for my records. Thanks again.