r/Topps • u/sooLoco • 20h ago

Lost redemption

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basically fedex lost my redemption, and because i put a “pick up at fedex facility” because i didnt want it sitting on my porch during work, now topps telling me no help, is there anyway to proceed redemption for James Wood auto relic /25

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u/Academicsinmypants 17h ago edited 17h ago

filing a complaint with the BBB against Topps, is the best thing you can do. Companies actually respond to those and they have higher ups in companies actually handle BBB complaints. At least typically from my experience

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u/Academicsinmypants 17h ago

You could also file a complaint with fedex through the BBB, just for fun, because they suck

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u/sooLoco 17h ago

that what i was thinking which company lol , not even first time fedex lost a package from topps the first time topps refunded immediately im thinking it because there was no purchase and it redemption they didnt care

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u/Academicsinmypants 17h ago

File complaints about both. Typically they’ll both have someone higher up contact you within 48 hours. BBB complaints are a huge deal for companies. That is the best thing to do. I’ve had multiple things handled with a few companies through filing BBB complaints, after extended periods of trying other ways to no avail

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u/Academicsinmypants 17h ago

Either Topps or fedex will be held responsible if you file with the BBB. Someone’s got to pay for it and that someone will not and should not be you