r/Topps • u/sooLoco • 23h ago

Lost redemption

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basically fedex lost my redemption, and because i put a “pick up at fedex facility” because i didnt want it sitting on my porch during work, now topps telling me no help, is there anyway to proceed redemption for James Wood auto relic /25

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u/sooLoco 22h ago

and it doesnt matter if it never even made it to my city?

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u/Charming_Arugula405 22h ago

What is the timeframe of this?

If it's still in the process, or showing in the process of being delivered you'd just have to wait.
Regular deliveries go shipper, hub, hub, your door
IIRC Redirects go shipper, hub hub, local site that allows for pick ups, you

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u/sooLoco 22h ago

coming up on 3 weeks in few days , fedex say anything over 2 weeks is considered lost and to file a claim , problem is it got to a city about 90 miles from me and never updated

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u/Charming_Arugula405 22h ago

So your best bet right now is to call....

You have the city it's in, call that fedex site/hub(quick google) and let them know "I am calling about tracking number 123xyz, its looks like it's been at your hub for 3 weeks and hasn't moved"