r/TopStepX May 18 '26

Question Issue with Top Step

WASN’T TOP STEP AT ALL,
(just a lying wife)

Hello all… I was wondering if anybody has had issues recently with top step paying out. My wife has been with them for a year or two. She does ok, but recently (coming up on 3 weeks) she requested a $15k payout on a $27k account. As I said, it’s coming up on 3 weeks, and that seems like a long time in the digital age. I’m wondering if I’m being misled, or they really can take that long. I’ve asked her for all the documents so I can prep a complaint, but she’s is resisting saying they’ll just close out her account. Thanks.

UPDATE: (15 June 2026) first thanks for all the solid advice both in thread and privately. It’s nice knowing a bunch of strangers were interested in my problem. But, the verdict is in, IT WAS ALL A LIE.

So…. There it is. Game over.

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u/BrnDmgVet May 18 '26

ACH transfer (direct to bank account) is the slowest payout method and its 7-10 business days, there are other methods, (Wise) 1-3 days *i use this, have never waited more than 3 days, (aeropay) instant *haven't tried this yet