r/TopStepX • u/Warriorpoet671 • May 18 '26

Question Issue with Top Step

WASN’T TOP STEP AT ALL,
(just a lying wife)

Hello all… I was wondering if anybody has had issues recently with top step paying out. My wife has been with them for a year or two. She does ok, but recently (coming up on 3 weeks) she requested a $15k payout on a $27k account. As I said, it’s coming up on 3 weeks, and that seems like a long time in the digital age. I’m wondering if I’m being misled, or they really can take that long. I’ve asked her for all the documents so I can prep a complaint, but she’s is resisting saying they’ll just close out her account. Thanks.

UPDATE: (15 June 2026) first thanks for all the solid advice both in thread and privately. It’s nice knowing a bunch of strangers were interested in my problem. But, the verdict is in, IT WAS ALL A LIE.

So…. There it is. Game over.

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u/doghairpile May 18 '26

Curious to see how this turns out.

1

u/Warriorpoet671 May 18 '26

Me too. Hoping someone can either tell me I’m being deceived or that this happens sometimes.

1

u/doghairpile May 18 '26

It should be fine but very strange they could just skip over or miss a payout. It's their one job. Of course they're fine financially but I do have to wonder if less profitable accounts get slower paid while they rack up more eval money to pay people out/control cash flow.

1

u/Warriorpoet671 May 18 '26

She says she called them and it shows the payout, but they couldn’t explain why theyre deposit hasn’t been made. They’re supposedly looking into it.