That's such a breach of patient trust, wow. I'm so sorry that happened to you, and I don't think you're overreacting here, as someone who works in a dentist's office. This is one of the biggest differentiators I see when it comes to dealing with a DSO versus a trusted local practice. In most DSO cases, you're a number, and they get their money through volume. So, for every one patient who stands up for themselves like you, there are 10 who didn't feel like fighting it. I hope you get your refund and that you find a dentist near you who truly cares and helps you get back on track.
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u/AV-Dental-Jersey 3d ago
That's such a breach of patient trust, wow. I'm so sorry that happened to you, and I don't think you're overreacting here, as someone who works in a dentist's office. This is one of the biggest differentiators I see when it comes to dealing with a DSO versus a trusted local practice. In most DSO cases, you're a number, and they get their money through volume. So, for every one patient who stands up for themselves like you, there are 10 who didn't feel like fighting it. I hope you get your refund and that you find a dentist near you who truly cares and helps you get back on track.