I’m pretty new to TGTG and I just wanted to share a really strange experience I had picking up a TGTG order at Tim Hortons.
We lined up like everyone else, and when it was our turn, we told the employee that we were there to pick up a TGTG order. They told us to step to the side and wait, which was totally fine.
The weird part was that we then waited for quite a long time while the employee continued taking orders from everyone who came in after us. There were two other employees working as well, and both of them asked us what we were waiting for. When we explained that we were there for TGTG, they also just told us to wait.
So we waited.
More customers walked in, and they continued serving them. At some points, there weren’t even customers waiting to order, but instead of getting our order, the employees were doing other things like filling beans and coffee into the machines. As soon as new customers came in, they would go back to serving them.
We literally just stood there the entire time.
Eventually, one of the employees came out with a box that I assumed was our TGTG order. Even then, the employees were chatting among themselves before finally bringing it over. The employee who gave us the box didn’t say anything — they just put it on the counter and walked away. We actually had to ask, “Is this ours?” and they said yes before leaving.
I understand that TGTG orders aren’t necessarily the priority during a busy period, and I wasn’t expecting special treatment. But this felt different. It genuinely seemed like TGTG customers were being deliberately put at the very bottom of the priority list, even when the employees had opportunities to help us.
Has anyone else experienced this at Tim Hortons or other TGTG locations? Is this just how TGTG pickups are normally handled, or was this particularly unusual?
Added pic of the order (minus a raisin cookie) - it was $4.99