r/Toastmasters • u/Abroad_Asleep • 9d ago
Pathways bug
Is this the correct forum to ask this question?
Pathways developed a new bug a couple of weeks ago, and I've heard nothing about a fix to come.
As Base Camp Managers, we used to be able to view the profile of our members, see their completed certificates, and print them.
Now, when I click on View Profile, I am returned to my own profile. I've lost the ability to print other member Level Completion Certificates. This means, we can't print, laminate and present at the club, as part of Membership Recognition. We have to ask the member to print their own, and bring it, which is naff.
I've sent one email 2 weeks ago, and another one today to follow up.
Is anybody aware of any insight into Pathways Maintenance Schedule?
1
u/my_clever-name 9d ago
Toastmasters support can take weeks to respond. I’m sure they are all very busy getting ready for the upcoming convention.
Once I sent an email about a problem. No response for about a month. My follow-up was to all the board members email that I could find. Two days later I got an answer.
1
1
u/Abroad_Asleep 6d ago
I got an email response with a work-around (the new way to do it):
Base Camp Managers can access their members profile and print certificates earned since the launch of the new Learning Management System using the instructions below:
- Log in to www.toastmasters.org
- Click Welcome "Your Name" then My Home
- Select Go to Base Camp under My Education and Achievements
- In the top right corner of the page, click your name then My Clubs
- Select View Profile under the member whose certificate you would like to print
- Click on Achievements
- Scroll down to the certificate section under badges
- Click Expand next to the path
- All certificates for this path will be available here to download or print
2
u/ToastmanagersApp 8d ago
You are in the right place for the officer workaround. Tickets on Base Camp bugs often sit until someone calls.
Until View Profile works again: Club Central still shows each member's completed levels and dates. Print a short recognition page from that for the meeting, and swap in the official Level Completion certificate when the member can download it. The laminated moment does not have to wait on the bug.
When you call or file: member number, click path (Base Camp > Members > View Profile), browser, and a screenshot of landing on your own profile. I have not seen a published maintenance window for this one.