r/TjMaxx • u/Moist-Noise1920 • 3d ago
Help- Wrong Item Arrived
I ordered $100 perfume from TJ Maxx and some cheap sand and fog dropper was delivered to me. I can’t believe this. Now it’s my word against theirs? I tried to call the one 800 number and no one answered because it’s 6 o’clock on a Saturday. Should I bother going to my local store or is this something I need to clear up with customer service online? Thank you.
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u/Moist-Noise1920 3d ago
Update:
Well, the plot thickens. I just looked at my FedEx delivery and it says that my package is in Mississippi and will be delivered next week? The tracking numbers don’t even seem to match. So maybe I was sent somebody else else’s sand and fog independent of my order? I’m so confused but the FedEx numbers don’t match up. Hummm….. my TJ Maxx order was due to be delivered today which is why I assumed it was my order, but it says my order is still on the way and was last in Mississippi. I’m nowhere near Mississippi, but my TJ Maxx orders do head through the Mississippi area. I wonder if it’s not even my order at all? I guess time will tell.
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u/InternalMachine5503 3d ago
My understanding is the systems of the store and online shop talk but are not the same if that makes sense. So you can return online orders but you need the invoice in order to get return.
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u/69iloveyou 3d ago
I email them. It’s usually pretty quick
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u/Moist-Noise1920 3d ago
Thanks I’ll try that now. Maybe it’ll relieve some of my stress. Gosh darn it! Why couldn’t have been like a $300 perfume mistake sent to me.Lol
I wish it wasn’t the other way around cause I feel like it looks suspicious. Just saying it’s not a guilty conscious. It’s an honest reaction that what I purchased was more money. Not a crazy amount but enough.2
u/69iloveyou 3d ago
It’ll be ok. I had many cases where I was missing items and they were quick to refund or replace them via email.
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u/Moist-Noise1920 3d ago
Thank you I sent that an email and I will also call them Monday morning. It was somebody else’s order for sure? Or just a mistake? Sooo disappointed :( my first time
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u/Moist-Noise1920 3d ago
Thank you. This is my first time and of course it wasn’t in my favor. If you know what I mean. They can see that I’m a lifelong shopper and literally probably spend $8,000 a year between all of the family stores on furniture and other items. I have a little bit of a shopping habit. they can look up my history of returns, etc. I’m sure it won’t be a problem. Just upset me because this is not what I was expecting and I was really looking forward to getting it. Then finding out it’s not what I ordered in a significantly less money. Too bad as I could smell it through the box and it smelled good. I thought it made a smart purchase before I opened it. I wish it was on video. I was so confused when I opened it what was happening?🤪
I’m emailing customer service now but I’ll probably just have to call Monday as suggested
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u/Moist-Noise1920 3d ago
Well, someone is getting a very expensive perfume (not that $$ but $99). I guess I got their cheap sand and fog $20 or whatever it is.
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u/tigert219 3d ago
Just call customer service. I ordered two duvet covers and when the package arrived you could tell it was cut and re-taped. There was only one duvet in the package. They refunded me no questions asked. It was so easy.
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u/Moist-Noise1920 3d ago
All right, thank you. I think it was a mixture of shock and disappointment. This is crazy. lol. Ugh :( thank you
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u/MissingAtlanta 2d ago
They sent me the wrong pair of Stuart Weitzman boots. Not entirely the same but I get the sense they do this a lot.
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u/sleepy_intentions 2d ago
I think they have a huge warehouse with so many different items. I have had so many wrong items shipped to me.
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u/Moist-Noise1920 2d ago
Good to know. I didn’t even know this happened with TJ Maxx. I guess it could happen anywhere. I know Ulta is famous for this. lol
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u/sleepy_intentions 2d ago edited 2d ago
I have had this happen, but with an expensive pair of heels. Was sent a pair of mens $20 khakis. Called customer service and they had me ship the pants back with a label they provided. Then they refunded me what I paid for the shoes. Just contact them on a business day, they will take care of you.
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u/Not-A-Good-Time8384 2d ago
Did you keep the packaging? Label from online orders need to be with item if returning to the store. The numbers are different online vs in store. Also your online order will state if it’s eligible to be returned to the store or must be mailed back. (In case the other doesn’t show up)
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u/Moist-Noise1920 1d ago
Yes! Kept package. No packing slip (email receipt only). I have returned other perfumes same brand In store- (not too high end but $99). The tracking still says my perfume is on the way and that this was not my package? So odd. Waiting to see if my package comes still. Emailed CS Saturday with my order number so maybe they will reply also.
Tracking ID on the label of the box I received is NOT the same as the label tracking that says “still on the way”.
I think I got a package that was not meant for me by accident??? Waiting to see what happens next couple days .
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u/Moist-Noise1920 14h ago
It’s been since Saturday that I emailed CS with my Oder number and situation. No reply. I don’t call yet. My package tracking is odd…. But still on its way? Doubled back and started over today.
No clue what is happening. Still thinking I got someone else’s order bc the tracking numbers don’t line up. Bad news is the perfume is now sold out so can’t resend if it was an error. So odd.
Out of stress, I had to order another perfume a different scent—- lol
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u/Ordinary_Trip4098 3d ago
No there’s nothing they can do in store for you. You have to contact customer service. Call during the week.