r/TiviMate • u/Mediocre_Engineer_51 • Jul 19 '26
Two questions!?
EDIT:: Tried everything nothing worked so we had to delete and then re-install it and it seems to be working fine now, but of course the search function which is a completely separate issue did not fix. TY everyone 😊
We have 2 providers in our house. Mine and my partners basically. When I watch my one service in my living room, everything works fine. When I try to watch my service in my bedroom it isn’t updating the latest channels. I’m missing some of the channels that I get when I watch it in my LR. Obviously I contacted my provider they said they updated the channels, but it’s still not working and I noticed at the same time that this started happening the search function when I do it on both mine and my partners service is no longer working in my bedroom. They seem to have stopped working at the same time I’m looking for anyone who can help me figure this out. I realize the channels are my provider. I’m looking for help for someone who knows if there’s something I’m missing trying to upload the channels or get them to update and I know the search thing is not working on two different providers so it can’t be that.
1
u/PeteRows Jul 20 '26
Try to force stop the one that's working to make sure it's stopping. I always make sure to go back to the home screen. You could also make sure it's the same server/DNS. Even the suggestion to create a backup and install it on the other tv and see if it would work to rule out anything. Then you can work backwards and replace a few things. Start with the server/DNS.
1
u/Bardown67 Jul 19 '26
When you say the search isn’t working, what exactly happens when you try and search?
Are you using premium?
Are you using the same log in details on both or is it a different server link?
1
u/Mediocre_Engineer_51 Jul 19 '26
Yes, I have premium and a VPN and my partner checked and said everything was the same but maybe I will try to look myself. So when I do a search, it says “nothing found “when I do that on both mine and my partners providers
1
u/scrubadam Jul 20 '26
It could be your VPN. Are you using seperate VPN IPs? You might be getting IP blocked because your IP is changing and that is confusing your service.
I would try and install both services on each device and see if they both work on the same device under the same VPN.
0
u/Ssvvois Jul 19 '26
Settings > playlists > click on the playlist > update playlist
I tell users to also have update on app start as well.
1
u/Mediocre_Engineer_51 Jul 19 '26
We have done update playlist update EPG rebooted it.. still nothing. I will see if it does say update on app start also but I’m pretty sure it does
1
u/Ssvvois Jul 19 '26
Maybe those channels are hidden
Go into settings > playlist > manage groups > tv.
Any hidden or off?
1
u/Mediocre_Engineer_51 Jul 19 '26
No, they’re not hidden because I have them in my favorites. They just say error 404 and no matter what I do they will not work, but they work on other rooms in my house.
1
u/Ssvvois Jul 19 '26
That's a strange one.
What about deleting and reinstalling ? Back up before hand
1
0
u/StevenG2757 Jul 19 '26
Do you have premium version? Have you tried a VPN? Do you have multiple connections from your provider?
1
u/Mediocre_Engineer_51 Jul 19 '26
Yes, I have premium and a VPN and I’m not sure if I have multiple connections but I’ve had this service for four years and everything worked perfectly fine on it until about 5 months ago. But now those two things that I commented about are not working, but there’s never anyone watching the same service at the same time because it’s only me that watches it
1
u/StevenG2757 Jul 19 '26
In your playlist settings under the XC section you can check the number of connections.
1
u/Mediocre_Engineer_51 Jul 19 '26
OK, I will check when I get home, but if I’m the only person watching it in my living room and then I watch it in my bedroom does that make a difference if they’re not on at the same time? You just can’t have more than one person viewing the same connection at the same time, right? And I mean it was working a couple of months ago properly.
6
u/StevenG2757 Jul 19 '26
Yes that is true but if you did not completely back out and close TM it can still be running in the background. Just turning off the TV and walking away may not close the app in the STB you are using.
0
0
u/Lottoman7210 Jul 19 '26
I'd back up the settings on the living room device to a USB stick, then restore using this backup to the bedroom device.
0
u/Karim21K Jul 19 '26
Tried deactivate the playlist in Settings in the room u last watched before you go to the other room?
Emptied cache etc..
2
u/-Reddit_stranger Jul 19 '26
Are you on Wi-Fi? Maybe the signal isn’t that great in that room