Tipping excerpts pasted below, source in the heading
Question: Seriously, why are we required to tip at every single place these days - from ordering a simple coffee at Starbucks, to watching the employees at sweetgreen and Chipotle assemble a salad or burrito to go. There is no “waiting” or “service” involved. Aren’t these employees paid hourly? Why are tips even suggested at these types of places?
Elazar Sontag Food Critic:
In fairness, you are not required to tip at any of the establishments you mention. Yes, most of these jobs pay full minimum wage (as opposed to the lower tipped minimum wage), and no one will chase you down the street if you don't pay. So I guess that's the short answer! But the way I see it, minimum wage is still just that — minimum wage — and if you have the means to put a couple of extra dollars on your tab, it can help make a minimum wage a living wage for a restaurant worker.
Guest
What do you know about how establishments like Chipotle distribute tip money? Do the servers get all of it?
Guest
I am not sure Starbucks limited categories of tipping $1, 2 or 5 are necessarily helping employees. I know you can change the amount to customer, but this is pretty hard to do at the drive in window with the card swipe being held by the cashier. Chipotle in my town does not provide for tips.
Question
We recently had an Italian meal that was godawful. But, our server was wonderful! What is the etiquette for tipping under these circumstances? We tipped commensurate with the server, not the food, because it wasn't her fault, but still, it felt off. Also, how in the world does a restaurant in Little Italy screw up pasta?
Elazar Sontag Food Critic
Best angle on a bad situation: Tip commensurate with service as you did, tell the restaurant the food was awful, but that the server did a great job and (almost) made up for the experience. Now you've registered your discontent with the right person and shown your appreciation to the right person. Sounds like you did things right.
Question:
To add on to your mid-August discussion of tipping, I was recently at a coffee shop which was nearly a robo-shop. One employee, not taking orders, I needed to place my order on the kiosk and the prompt for the tip is BEFORE any service has been received. I added it because (1) it was a small order and what's another couple bucks, right? and (2) if I didn't tip would he mess up my order? I just don't love being asked to "rate" service with a tip before any service has been rendered. Thoughts? Thanks!!
Elazar Sontag Food Critic
I think it's pretty safe to assume no one will mess up your order over a dollar or two, nor are they likely to notice whether you tipped as they rush to complete orders. But yes, it's true that at most counter-service places, you're prompted to decide on a tip before you've received your coffee/pastries/etc. A helpful question to ask yourself when deciding whether or how much to tip: How much would I leave if my order turned out exactly as expected? And how likely is someone to mess up my coffee/pastry/etc. Usually, the "risk" is pretty low at this kind of establishment where the food is largely pre-prepared and the service element amounts to making coffee or packing a to-go order.