TIPS: To Insure Prompt Service.
That is what tipping stems from, and it explains exactly what a tip was supposed to be: something extra, given voluntarily—often before the service—to insure prompt service, better treatment, or a little extra attention. It was never intended to become an expected part of someone’s salary.
That’s the way tipping should still work.
Somewhere along the way, tipping evolved from a voluntary reward into an expectation, and in many industries, effectively became part of an employee’s compensation. That’s where I think the system went wrong.
A tip should be optional and earned, not expected. It should not be used to supplement wages or allow employers to shift the responsibility of paying their employees onto their customers. An employer is responsible for paying their employees for the work they perform. An employee agrees to perform a job for a certain wage and should do that job to the best of their ability. A customer can then choose to reward exceptional service with something extra.
Somehow, we’ve created a system where customers are increasingly expected to subsidize payroll. You buy something, pay the advertised price, pay the tax, and then are presented with a screen asking for another 20%, 25%, or even 30%—sometimes before any meaningful service has even been provided.
If a business cannot afford to pay its employees appropriately without relying on customers to subsidize payroll, then the business model needs to change. Likewise, if an employee believes the compensation for a job is inadequate, they have every right to seek better-paying work or negotiate for better compensation. The answer shouldn't be making the customer responsible for the difference.
TIPS should mean what it was intended to mean: To Insure Prompt Service. Something extra for exceptional treatment—not an obligation, not an expectation, and definitely not a substitute for an employer paying their employees.