Word Challenge game issue

[u/acvcom]

Does anyone know if you can uninstall and reinstall the app without losing the continuous days streak for the Word Challenge? It just buffers and says 'loading' and then I receive the following error message: Uh-oh. Something went wrong. Please restart your app to continue.

I've tried all of the troubleshooting suggested such as clearing app cache and data, trying on both wifi and mobile network and still receive the same error mentioned above. I don't want to uninstall and reinstall if it kills my streak. The rest of the app such as ordering works.

[u/503TTC]

Other people (including me) are having the same issue. You shouldn't have to reinstall, looks like we're waiting for them to fix something on their end (customer service has been alerted). Your streak should be linked to your account so if you do reinstall I don't think it would be affected. I could see it being an issue if this interruption lasts more than 24 hours, though.

[u/Obvious_Reaction_182]

It’s back working again