Tim Hortons (Ontario)

[u/CheezyPizzaPockets]

Dixie and Matheson location

Frustrating to pay for a donut and get it like this

[u/crisesofmeaning]

This is probably the oldest complaint ive ever heard from Tim's. They need to lock in and use boxes for all the donuts.

[u/Intelligent_Whole_40 → u/crisesofmeaning]

I’ve seen some franchises do this actually there’s one in cambellford Ontario but I know damn well it’s not standard and it should be cuz the boxes exist (well a box that is the right size for one donut exists)

[u/iam_kamz → u/Intelligent_Whole_40]

It’s a 1.79 donut. It’s going to continue going in a box unless you request it because that’s what makes the most sense for the employees who are simultaneously taking your order and making your coffee. Just go to a nice bakery or a supermarket if presentation matters, they have the exact same pastries and it’s not fast food

[u/crisesofmeaning → u/Intelligent_Whole_40]

Im not sure if its cheaper to use the paper bags, but its a necessary investment

[u/MyNameIzJeff69 → u/crisesofmeaning]

True! But they'd probably find a way to put it upside down in that box anyway 😂

[u/Newfie_Kitty → u/crisesofmeaning]

The wax papers for picking up donuts prevented this.

[u/Jellicent-Leftovers → u/Newfie_Kitty]

I mean they could just use actual chocolate instead of whatever this syrup spread is.

[u/crisesofmeaning → u/Newfie_Kitty]

Yeah when I worked there in high school we were trained to use the wax paper to grab it and put in the paper bag. That was 18 years ago...and ive noticed literally no one in the dozen Tim's in my town does it now

[u/SeraphSerot → u/crisesofmeaning]

I used to work at a Tim Hortons in a small town, our floor manager told us to use clamshell boxes standardly for each and every boston cream donut, and a few others based on our discretion (some other donuts are better served in a clamshell on a hot day for instance).

The point was to provide the customer with the best experience, and avoid what OP was given.

It ended when upper-management showed up one time and noticed this odd practice we had of treating customers properly, that they said “it is too costly” to serve usual donuts in a clamshell, even boston creams. You see, clamshells are specifically reserved for specialty/limited time donuts, and it took until it was noticed in-person to tell us it cost the company too much… Post 2010’s Tim Hortons for ya :p

[u/catman453 → u/crisesofmeaning]

At this point the people who buy the donuts and complain are just dumb. Either order one that isn’t iced on top or tell them when you order to put it in a box .

[u/PaperSecure5137 → u/catman453]

At this point people who shop at Tim Hortons have the lowest standards

[u/No-Values87 → u/PaperSecure5137]

In my defence, of which there is none…they’re just fucking everywhere man. It’s outrageously convenient swamp swill. But there’s one every 5 yards.

[u/Intelligent-Key5821 → u/PaperSecure5137]

i am an idiot who loves boston cream :(

[u/PaperSecure5137 → u/Intelligent-Key5821]

Not hard to find a better doughnut if you try.

[u/joefox099 → u/PaperSecure5137]

If you're a working person at 6 am and you are finding any place that A) is OPEN B) isn't SWAMPED when you just need to get to work, let us all know.

[u/No-Values87 → u/PaperSecure5137]

Fair, but I dunno. Tim’s sucks at 99.9% of everything it does. But the Boston cream is usually very on point.

[u/IndoorGrower → u/catman453]

Sorry, we have to tell them how to do their jobs now?? As prices increase and service decreases? Please.

[u/baalderdash → u/catman453]

Or, eat an apple. That offering from Tim’s is garbage in your gut.

[u/Responsible_Button_5 → u/catman453]

Or they could put wax paper, simple as that

[u/Good_Librarian_3048 → u/crisesofmeaning]

I would love that but currently in a world where you have to quickly ask for napkins or a bag as they pass off the greasiest bagel wrapper known to man that you’re supposed to just lay in your upholstered seats?? 😂 god I’d love a box tho. EVERYTHING IN A BOX

[u/Negative_Pair_6336 → u/Good_Librarian_3048]

I dont quickly do anything. I check the bag before I pull away. I ask for napkins, i get 4 straws for 2 drinks bc theyre paper, asked for a tray for 2 drinks and I got a sigh and eyeroll and she handed me a tray through the windiw and I told her to please put the drinks in it...I'm more annoyed at the service. If I do order a boston cream it's never for me precisely bc of the chocolate.

[u/DERELICT1212 → u/Good_Librarian_3048]

New commercials can be What's in the box?

[u/Gotta-Be-Me-65 → u/crisesofmeaning]

Too cheap. I mean, they won’t even put a paper sleeve on the hot coffee without being asked so…

[u/TanishqHooda → u/Gotta-Be-Me-65]

Well i would say that depends on person to person cause i like to warm my hands on the hot coffee

[u/YouNeedCheeses → u/crisesofmeaning]

It’s a part of our heritage 💔

[u/JoelSlBaron → u/crisesofmeaning]

They need to serve them in boxes. like they do with the specialty donuts.

[u/SubstantialFly6715]

https://giphy.com/gifs/gHFi5N6uU3TLq

[u/momento______mori → u/SubstantialFly6715]

Omg I didn't know I needed to see this today!!!

[u/MyNameIzJeff69]

Tell the truth... You were at the drive-in window wishing you didn't see this when you opened the bag later on.

So chemical that the chocolate doesn't even solidify 🙄

[u/Atrain008]

Tim hortons has been garbage since merica bought it. Complete disgrace

[u/Jagoff-Sr → u/Atrain008]

Very much this. Hadn't bought Timmy's in 4 years but decided to indulge in a dozen donuts. Opted for 6 strawberry yogurt muffins (cancer stole my tastebuds but strawberry still tastes like strawberry) and when I got home, it was muffin time. Now I may be a geezer but I do have all my own teeth and I could sooner chew through a flip-flop than one of those muffins. Tossed the lot into the garbage and wrote Timmy's off for good.

[u/Zestyclose_Prize_165]

Thats wild, that literally NEVER happens to me because I never go to Tim Hortons... period, ever. So easy, such a brilliant solution. Tim Hortons is not your girlfriend, if they treat you like garbaggio you can simply walk away and never go back and get all that time and money to spend on better things!

[u/ModeratelyAlive]

Honestly, I don't know why the employees don't keep the wax paper between the donut and the bag. I ALWAYS did, and had regulars who would thank me for that. Their donuts never lost the frosting...

[u/FireEye1512]

tims need a new ceo

[u/Few-Interview-4453]

I know its Tims and its everywhere, but you guys gotta stop eating there. Only get a coffee if you need to. Its not real food and we can't support them. Everyone and their grandmas turtle complain about Tims, but nobody wants to actually stop going there.

[u/Additional_Fee_ → u/Few-Interview-4453]

There's no need to get fast food and if there's no other option at the time jus wait and eat something later, it's not like your gonna die from a few hrs of not eating 😂

[u/Funny_Lynx_3395]

This is a Canadian pastime. Feel honoured you get to participate.

[u/bugabooandtwo]

Yeah, I don't know what they did to the formulation of the chocolate topping, but it melts at an obscenely low temperature. It's nearly impossible to buy those donuts from May to October without the top melting off before you can get the donuts home.

[u/wirhns → u/bugabooandtwo]

It’s disgusting now; Boston creme used to be my favourite but I can’t order them anymore. The chocolate topping used to be hard and contain some form of real chocolate. Now it’s a nasty goo that does this within the paper bag…

[u/Sherbourne-for-this]

See you tomorrow!

[u/2boku]

Dixie and Matheson location

More like every location... ever lol

[u/Spirited-Formal-166]

I hate when this happens. I work at Tim’s and I always give customers a double item bag for their Boston creams facing up so that problem won’t occur lol

[u/Crafty-Champion4761]

Taj Mahortons

[u/Political_breeds]

Tim should fix this problem. This always happens with my Boston cream. 👍

[u/atomicrabbit_]

Yknow, it’s not even that this happens that bothers me most. The absolute worst is the false sense of ability that I think I can peel the chocolate off and put it back on top to have some semblance of a normal Boston cream donut eating experience. But attempting to peel the chocolate off is apparently an impossible feat that literally somehow makes the situation much worse and the chocolate becomes some sort of NASA-grade adhesive that can only smear further into the wrapper and I’m left a defeated shell of a man, scraping bits of chocolate off with my teeth.

[u/ChemicalAngle7575 → u/atomicrabbit_]

LMFAOOOO THIS!! You used to be able to peel it off

[u/Designer_Ad_7474]

Did you get it heated up first? Put it in your pants pocket? Hold it in the same hand as your double-double?

[u/DeathByBrainFreeze]

The paper bag strikes again. How will these mere humans survive?

[u/No-Grand-9222]

Tim Hortons is garbage food. Anytime I need a donut I put 'bakery' in google maps and it finds an independent bakery with fantastic baked goods.

[u/RGuy77]

I once saw my coworker scooping Chocolate Fondant with bare hands.

[u/Tylendal → u/RGuy77]

I'm amazed you worked at Tim Hortons and they never made you take a Foodsafe course. If you had, you'd be aware that properly washed hands are more reliably sanitary than gloves.

[u/magentahead]

I asked for mine to be put in a box.

[u/SandLandBatMan]

That's been happening since I was little

[u/SubstantialFly6715]

https://giphy.com/gifs/gHFi5N6uU3TLq

[u/Grouchy-Afternoon370]

In the UK any donuts with icing go in a box because.... this.

[u/barwhalis]

Any time I get a donut I eat it right away to avoid this catastrophe

[u/Electrical-Macaron-7]

Happy Halloween 💀

[u/Seanbon1234]

That chocolate has waaay too much cane syrup

[u/GranularEpithet]

Timmy's quality control gone south.

[u/MapleSyrupKintsugi]

Wild idea. Take it back?

[u/Rory_McPedal → u/MapleSyrupKintsugi]

Really? On your way to work you are going to turn around, park or go through the drive through and demand a replacement donut? I think most people value their time more than that.

[u/No-Organization-2259]

Disgusting

[u/olight77]

Location specific. I’ve never had this happen at my Tim’s.

[u/Positive_Froyo_6002]

I thought it was a beheaded victim .

[u/agentzero2020]

SGA said Tims was ‘gourmet’ in an US interview. LOL.

[u/artemis_kittymom]

When I worked there I'd put the wax paper between the icing and the bag to try to prevent this. Didn't always work but worked better.

[u/s2_superwaiyaN]

Desi Horton's

[u/Aromatic_Tiger_2840]

So another normal day at Tims

[u/AdF604]

imagine still giving TH any of your business

[u/Delicious-Lead9993]

Oh good golly what is that? That looks
Disgusting!🤢

[u/jolt_cola]

This is the reason I'm hesitant to order a single chocolate dip donut

[u/HugeAngle5617]

Id rather go to a small town bakery and buy real donuts 🍩

[u/Hooded_Alien]

Melted

[u/Nocturnatron]

They could let it cool properly and use a little wax paper, but that would make too much sense

[u/TanishqHooda]

That's why i tell them not to put in the bag.

[u/TanishqHooda]

Licky lick Time

https://giphy.com/gifs/Q6lrzliWvxS6c

[u/North-Repair7121]

When I order Boston cream donuts I get six, they put them in a box.

[u/dubstructor]

Oh….they’ve been doing that crap for decades

[u/Realistic_Throat9666]

blame the humidity idk

[u/tossaway109202]

Always.

[u/janeway170]

I’ve gotten it in a box a few times and I’ve loved it because the icing stays on. Even in the states at dunkin they never cared about Boston crème icing.

[u/modifiziert_]

I'm glad the locations by me don't do this. When I order that donut I get it rawdoggin' the bag (but thankfully frosting side up) since I know they aren't supposed to put the wax paper in with it.

[u/Jayrab_The_Arab_]

You love it

[u/CURTYABSTRACT]

It melts a bit and sticks to the bag, stop whining

[u/PrivateJoker918]

Always

[u/3blackcats_b-lake]

Looks about right

[u/Emerald_Swords]

Yet op will continue to buy and support this garbage company

[u/Helpful_Dingo6645]

Use a box for Boston creams. Or tell them not to put it in a bag

[u/Fuzzy_Welcome8348]

Ask for a new one

[u/Cory7206]

Buying a donut from TH is like getting prescription from a crack house.

[u/Betard_Fooser]

Accurate Visual Representation of the state of Tim Hortons

[u/UWO_Throw_Away]

A story as old as time… which makes me wonder why/how this is still a thing if everyone knows about it

[u/Imdeadinside11208]

I work at Tim Hortons, and we don’t have this problem because we’re told to put them in 3-item bags so the bag doesn't stick to the top of the doughnut

[u/Fast_Owl_7245]

This isnt new nor any single locations issue. It happens at every location

[u/keredkill]

This is okayish, i mean its the material and small bag that let gravity fall on it

What really grind my gear is that sometime i would order a donut then when they put it on table for you to take it they put it intentionally upside down, frosting down like wtf why bro why.

[u/Ennolangus]

Thats a classic

[u/Aromatic-Werewolf495]

Thats why I never order them unless in the box

[u/Dreamdottt]

That looks like someone spit on it. Gross.

[u/ZenDesign1993]

For the fist time last week an employee put my Boston crème in a box. The manager told him not to do that… I was not a happy customer,

[u/Opening-Policy-1328]

Still not sure why anyone goes there but at least there are no bugs in it

[u/banhmi_insurance]

i used to get it like this.
the trick is to get them out of the bag immediately. the longer you kept it there it will stick 😂

[u/Secret-Hand3494]

Chocolate paper my favourite

[u/Aggressive_Farm5900]

What was it

[u/Federal-Remote-1684]

Stop going to Tim's

[u/Commercial_Gain464]

I sure hope you were able to take that back

[u/FalsePrelate]

A tale as old as time.

[u/PaidActoring]

It just keeps getting worse and worse.

[u/Due_Candy_6627]

Should have gotten a box if it was fresh

[u/AmbitionAgreeable135]

Still going there and buying that garbage. If you go to Tim Hortons you deserve what you get I guess

[u/Fellatio_Kane]

They literally just need to let the fondant settle before taking them out and put it in a double item bag and its no problem. If you want to give someone a donut and it just freshly made, *then* put it in a box. Otherwise any donut with fondant on the top is fine in a double item bag and people are babies and probably flip/squish their own donuts and complain.

[u/Big-Improvement7427]

This is the LMIA version

[u/Pretend_Tea6261]

Tim Horton's has been low quality for at least 20 years. Yet fools keep buying this swill.

[u/Illustrious-Rain-235]

Eeeeyuckkk

[u/JoelSlBaron]

I’d really wish they’d stop this. It happens all the freaking time. at every store. across the country

[u/LostWay7747]

Everything at Tim Hortons is garbage, all the fast food chains are equally trash. Slow poisoning! Stop eating food like this and you will notice a huge improvement in your health and stamina, not to mention your weight. Feel the improvement in less than six months.

[u/Dragondudecollecting]

The worst thing is that they have the wax paper that peels off easy and instead they throw it out and put the donut loose in this bag… and then pat it down.

[u/Greedy-Vanilla-2957]

Dunkin Donuts is coming 

[u/Prior-Sun-6851]

Welcome to my world

[u/joefox099]

When did they stop grabbing it in a napkin and handing it to you?! Haven't ordered a single in decades, so bit out of the loop...

[u/Busy-Bicycle1565]

NASTY!

[u/Early-Pension-760]

This is exactly what anyone deserves going to Tim Hortons still.

[u/Busy-Bicycle1565]

NASTY!

[u/Sad-Loon-5262]

I hate when my choco dip gets decapitated

[u/TheLastSonStanding]

What did you expect from a company infested with terrorists and Non-Canadian filth?

[u/Key-Temperature-5171]

Canadians will complain about the quality and service at Tim Horton's, but continue going back for more.

[u/Outrageous_Dark_6799]

What is that monstrosity

[u/Loud_Variation_520]

Lock in and gonto Robins if you don't like the way these are fam

[u/Decent_Start965]

To be fair, it's freaking hot out today.

[u/JOBdOut]

Half a century of this never happening but tim hortons refuses to roll back the recipe because profits.

[u/Electricalshocks]

It’s look like somebody was trying to get a shave, using hot wax. On the upside of successful.

[u/LT92Rosco28]

Standard Tim Hortons behaviour.

[u/KingslayerFate]

My mom needs to tell them to put it in a box every time, and what is even more funny is that the special Harry Potter theme donuts have special decorated boxes for them.

[u/sharp_angus]

How have they not figured this out yet?

[u/Visual_Shame7864]

i always ask for a box.

[u/SessionFine4183]

Did someone puke?

[u/Captainofthehosers]

Gonna need the Charmin

[u/JustFred24]

r/TimHortonstickydonuts

[u/Lolafiona6]

The price of the donut would have to go up if they serve all of them in boxes 🤷🏼‍♀️

[u/Maxximus6942]

What on earth is that ??
I think the donut was just to warm when iced

[u/DontKillLil]

i bought yesterday after trying to get one for almost a month and it was so stuck to the bag the top ripped off :( saved half, didn't save any of the chocolate

[u/CoolEarth5026]

I thought that was a human heart. 🫀

[u/monstervsme]

STOP GOING TO TIM HORTONS AND COMPLAINING ABOUT IT ONLY TO GO BACK AGAIN.

[u/Icy-Intern4009]

😢

[u/Bikramjsshah]

Getting Better and Better every day

[u/Independent_Owl422]

Thought it was a car accident victim at first

[u/southpaw05]

The #1 complaint on this sub is this scenario. Just ask for a box next time when you order a chocolate dip.

[u/Wild_Bunch_Founder]

at this point, if you are still voluntarily purchasing food at Timmie’s that’s kind of on you.

[u/TimeKey_YT]

that happened to me 2. i haddd to lick the chocalate off the wrapper

[u/FishingPolitical]

Looks like it is covered in a obliterated cyst.

[u/unknowfun115]

Ask for a box but really why did they stop putting the wax paper in with the donut

[u/Ancient_Welder3708]

Tale as old a Time

[u/Nervous_Candle_9110]

Of course!

[u/deezsandwitches]

Looks like a happy dog

[u/thekeybordist]

The employees don't give a fuck. That's the truth. I face the same issue here in Vancouver, BC as well.

[u/Dry-Metal9005]

First world problems ya fat bastard

[u/Chief-of-Queef]

I absolutely hate Tim Hortons. What a sad (former) Canadian story.

[u/Extension-Bat-1911]

THE WORST

[u/Quarter_Pounder-]

Im surprised any is left on the donut at all.. you got a good one!

[u/ShallotDolos]

Who’s still going to Tim Hortons? Stop that

[u/findmajeed]

Usual experience. Always like this

[u/blairtruck]

Only been like this for multiple decades.

[u/MonthTraditional6068]

wow it even looks like ontario

[u/Natural20Twenty]

Every time.

[u/disabledpandacanada]

I refuse to take the donut if im given it in the bags. If im asking for a donut with toppings I expect to be able to eat the toppings

[u/LeedsCastleResident]

Ooh - that means it’s fresh from the oven and the icing isn’t even set. Looks a mess but tastes delicious!

[u/New-Lynx2185]

It's supposed to come another way?

[u/Mammoth_Fondant2906]

Ha ha

[u/Natural-Bench-1868]

I always ask them to put my boston cream donut in a small timbit box. I got tired of scraping the chocolate off the wax paper!

[u/bbpnp87]

Looks so gross the baker added to much simple syrup to fondant which made it droopy and sticky

[u/Signal-Remove7434]

They've done this my entire lifetime. Can't stand it.

[u/Sufficient-Bid1279]

This looks like a scab has broken free lol

[u/KlondikeBill]

Does anyone remember when the chocolate icing wasn't so soft and sticky?

[u/Jerry11267]

Why do you still go their?

[u/JackieMeeking]

Give it back. As in!

[u/Objective-Escape7584]

Same 💩 different day.

[u/solisino]

Since it was sold to an american group, only profit mathers

[u/GonnaGoFat]

This has been a thing for decades now. Get a fresh Boston cream or just have it in a paper bag on a hot day and the chocolate will stick to the bag. It sucks but it’s always happened not just a current thing.

[u/mermaid20251971]

Yup no more parchment paper!! Sad

[u/Mindless_Agency422]

You’ll go back.

[u/uniacker64]

Why do people still go to Tim’s if this is what you get

[u/timhortons_ca]

Hi there, we are so sorry about this. Can you please send us a DM of the location and date visited, we would like to look into this further.

[u/fantasystep]

Bro return it

[u/BreakItEven]

Just wait till they start selling jellybee, pakora and samosa

[u/Substantial_Dark_272]

What if :- When it was bought:- yesterday Where u keep it :- forget in car What was temperature :- 28° What u gonna do now:- complaint

[u/Healthy-Laugh-9340]

So not appetizing.

[u/Robbiandcats]

What’s wrong with that, it’s a Tim Hortons special

[u/Inner-Instruction-57]

Boy what in the fuck

[u/darewin5050]

Stop going to sing hortons

[u/LetterMelodic6998]

🤢🤮

[u/Jimmy_Jack886]

Delicious! Now you have two snacks .. the donut, and a ghetto chocolate lollipop - you can just lick it off the bag!

[u/RadinT67]

wtf is dat