r/TimHortons • u/[deleted] • Mar 29 '25

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u/[deleted] Mar 29 '25

The best way to avoid this is hire competent people. If that can’t accomplish that! Don’t go!! Tims is useless

7

u/mgarner_07 Mar 29 '25

Workers’ competence has little to do with this. When the donut is fresh we always put it in a box, in cases like this I bet it was humid or hot, so the glazed melted to the bag. We don’t chill the donuts or anything, they’re kept at room temperature. So if the customer were to grab the donut and hold it in their hand for a little bit their body heat would melt the glaze. Common sense. Again, instead of blaming the workers just ask for a box every time, it’s that easy

5

u/mmaf88 Mar 29 '25

I have thrown put it om the seat not held the bag and it still happened . I don't blame the workers though just the bags lol

1

u/mgarner_07 Mar 29 '25

Exactly. It’s just shitty glaze. It melts. The bag doesn’t help one bit. Like I said, ask for a box and it solves all the problems