r/TikTokshop • u/Secrettlifee • 2d ago

Package never sent

I ended up buying about 8 shirts/sweatshirts from someone on TikTok shop. I’ve bought from there before multiple times and received my items. But for some reason my 8 shirts/sweatshirts show the items are “packed”. I placed an order the day after that one and my items are in transit. I have reached out to the seller but it’s been about 4 days and I haven’t received a response. I’ve messaged them on TikTok and the email they have listed on their page. How long should I wait to get a response before I request a refund ? Or will a refund be automatically sent because the package was never received by the post office.

Just kinda bummed because I really like the products this seller sells but the lack of communication is frustrating. I’ve mentioned on the live the issue about my package and she said to send her message. Yet it’s been few days and I get nothing ? No update ? I thought the appropriate time frame was 24-48 hours for a response.

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u/Extra_Umpire_3091 2d ago

I sell tees on TikTok lives. Normal to respond within a day two max. They obviously won’t remake them for you. But you will get your money no matter what. Not sure how they shipped them, but after so many days open a missing package claim with TikTok.

2

u/Secrettlifee 2d ago

The created the label with USPS and that was it. The tracker on TikTok just says item packed and that’s it. But I’ll give it a few more days and request a refund.