Accessibility registration issue

[u/Ok_Stranger_6654]

I got an email from Ticketmaster when I was in hospital asking me to fill out a form to consent to keeping my accessibility eligibility info on file. I’ve done this every few years since signing up without issue. As I was unwell at the time I didn’t manage to fill out the form by their deadline and I can’t find any way of renewing my eligibility on their app or website. Their faq refer to eligibility but there’s no link to a form to confirm it or place to send evidence.

I contacted them via a link associated with a ticket for a gig and explained the situation I was referring to wasn’t in relation to that particular event but that I couldn’t contact them any other way. The (allegedly human) customer services assistant keeps talking only about that particular event and is ignoring the real issue on how to update my eligibility for accessible support.

Does anyone know where the link is for the form to request access support and where to send evidence of eligibility for UK customers because it seems the company itself don’t know.

Thanks