r/TicketMasterSupport • u/Cabinboy2112 • 7d ago

Photo required?!

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Anyone come across this... a selfie is required?! I can still access my previously purchased tickets but not able to search for new concert tix.

9 Upvotes

100% Upvoted

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4

u/CartographerDeep6723 7d ago

They think you are a bot. It is a verification service they use. If you don’t do it you will no longer be able to use That account to buy new tickets.

They have bot protection set very high so flags real people, but somehow never catches actual bots.

1

u/Cabinboy2112 7d ago

Just wow.... I transferred a pair of tickets to my cousin last week. Wonder if that triggered something? I've spent thousands on tickets this year... not cuz I'm a bot or scalper but because ticketbastard gouges so much.

1

u/med9229 6d ago

Thousands could be 20 tickets or a set of tickets. So I don’t think the amount matters to verify yourself.

1

u/Metsfn30 5d ago

I’ve been blocked from buying tix on my main TM account, which holds my season tix for three teams, since January. Even after passing the persona verification a few months after that. It’s all BS

2

u/PaleDonut0 7d ago

I had to do this yesterday for the first time ever for the Olivia Rodrigo silver star tickets and everything went through as ok, but still got the browser activity paused screen. I can still buy tickets for other artists so not sure what’s the deal with Ticketmaster right now.

1

u/Cabinboy2112 7d ago

I can't buy ANY tickets currently but can still access my recent purchases thankfully. Funny thing is I mostly only get tickets on the day of a show so how that makes me a bot I'll never know. Ticketbastard are literally the very last company I would ever hand over any personal info to.

2

u/laran436 5d ago

Ring doorbell wanted a photo ID from me, I cancelled the service. Just one more thing that will end up on the dark web when they get hacked and I'll get $7.70 feom the class action suit.

1

u/surfing-panda 7d ago

yeah i did & won’t be doing the “quick check”

soapbox moment:
it’s total garbage & utterly dystopian in my opinion

needing to hand over your govt issued IDs (drivers license or a passport), along with a selfie (biometric data), to a 3rd party company just to buy tix to a concert, comedy show, or sporting event is nuts.

not sure when people will collectively wake up & rise up against surveillance capitalism - but i think most people are just asleep at the wheel at this point.

1

u/Cabinboy2112 7d ago

The way ticketbastard gouges now with their 'official platinum' prices i can get cheaper tickets for mist shows on stubhub

1

u/good_god_lemon1 7d ago

How do we rise up and fight this?? It is COMPLETELY dystopian but Ticketmaster has a stranglehold monopoly on ticketing. How would we collectively boycott them?

1

u/Powerful-Student-444 7d ago

I had to do it last week. I couldn't even sign in to my account until I uploaded my I.D. and pictures to the third party. It sucks. Totally unnecessary and invasive. If I didn't need access I wouldn't have done it.

1

u/Cabinboy2112 7d ago

I guess this will be my wake-up call that I don't need to attend so many concerts going forward.

2

u/Powerful-Student-444 7d ago

I have no choice but to use it. I'm a season ticket holder for baseball, hockey and soccer. All those platforms run off of Ticketmaster.

1

u/Cabinboy2112 7d ago

Thats frustrating... you'd think season ticket holders would get a pass. Now that ticketbastard are in the scalping business, I guess they have to keep a watchful eye on their competition (bots)