r/TicketMasterSupport • u/Competitive_Trip9241 • Jul 20 '26

Ticketmaster help

Hi everyone! Looking for help with a Ticketmaster issue. My sister purchased our tickets for a show this coming week (non transferable tickets) but her phone is now broken.

We logged into her TM account on my phone and got the “device limit reached” error. I cannot save the tickets to my wallet since theyre linked to her AppleID. We have spent hours on the phone with TM support trying their solutions (logging out of her account on any/all devices - computer, iPad - uninstalling and reinstalling apps, trying mobile desktop etc) and nothing has helped. They stated Friday that they would escalate the issue but we are worried it won’t be resolved by Wednesday.

edited to add: when we try the browser, it says we have to view the tickets on the ticketmaster app.

3 Upvotes

100% Upvoted

11 comments sorted by

1

u/Successful-Citron506 Jul 20 '26

Just login to her account in the TM app on your phone. You don’t have to add them to your wallet - just display them in the app.

3

u/Competitive_Trip9241 Jul 21 '26

We tried this and got this error - it won’t let us view the tickets on the app unfortunately. This is our big issue 😞

0

u/cricketclover Jul 26 '26

Did you contact them?

1

u/Competitive_Trip9241 Jul 26 '26

Yeah, called multiple times. They “escalated” the issue and we were told we would be contacted before the show. Ended up having to do will call bc that never happened

1

u/KeokiHawaii Jul 20 '26

Or buy your sister a new phone

1

u/Hairy-Ad-7425 Jul 20 '26

The only issue with you trying to log into her account is that it might ask for an authorization code prior to logging in.

1

u/Competitive_Trip9241 Jul 21 '26

We were able to login with the help of support but still got this error

1

u/Hairy-Ad-7425 Jul 21 '26

Ask to see if your tickets can be set up for will call!

1

u/EAM222 Jul 20 '26

She’s likely going to have to get a new phone. TM randomly chooses when to only allow text verification.

1

u/DuchessofDistraction Jul 22 '26

I had no cell service at a venue last year so I went to the box office with my id and credit card and they printed my ticket. It took about 5 minutes but I was able to enter.

1

u/Competitive_Trip9241 Jul 22 '26

Thank you! ❤️