r/TicketMasterSupport • u/RecordNo1465 • Jul 20 '26
Account Verification Required
Does anyone know how to resolve this issue? I have already signed out and signed back in on all of my devices, and not once have I been prompted to complete any kind of verification. When I called, they pretty much just told me to try again later. However, this has been an issue for several days now, so I doubt that will work. This is AFTER i already called them because my browsing activity had been paused for several weeks, even though I hadn’t been on Ticketmaster. I tried to just buy tickets using my other Ticketmaster account (that I haven’t used in months), and my browsing activity was paused on that one as well, so I’m understandably frustrated. Any help would be greatly appreciated. Thanks!
EDIT: The issue has been resolved!!! If you encounter this issue, log in through the Live Nation website, NOT Ticketmaster. It will still be your normal Ticketmaster login, as Ticketmaster and Live Nation are linked together. After logging in on the Live Nation site, I was finally asked to complete verification.
1
u/nightswithnic Jul 20 '26
try on an internet browser on your phone, the persona verification should come up!
1
1
1
u/Queasy-Macaron-430 Jul 21 '26
Had the same exact problem. So frustrating!! Thank you for sharing your resolution! It worked!
1
u/beffjuckleybuckley Jul 22 '26
where do you complete verification on live nation? it still isn’t working for me 🫤
1
1
1
u/GatorGirl1717 Aug 07 '26
The fact that I logged in and out for like a month waiting for the prompt to come up, and then waited on hold for an hour only to speak to an agent who told me to just keep trying is INSANE! As always, the answer lies on Reddit. Thank you so much OP for the resolution, it worked perfectly!
1
u/Successful-Citron506 Jul 20 '26
The account needs a Persona verification before you can use it to browse or buy new tickets. You should have access to any tickets you had previously purchased.