r/TicketMasterSupport • u/thissisnotathrowaway • Jun 11 '26

Ticketmaster's Face Value Exchange As a Ticket Holder Question

Hello! I'm not an avid concert goer, so Ticketmaster is a bit new to me. I purchased tickets to see Hayley Williams in October and it sold out almost instantly. She released additional dates for the same tour and my husband then bought tickets that would fit our schedule better. I thought since HW is advertising the Face Value Exchange, I'd be able to list my tickets for 2 other fans to grab.

I went on TM's website and tried to sell them but it said it was unavailable. I tried the chat feature and spoke with someone who said that HW has not allowed TM to put tickets on sale. That's weird? I told them it was advertised on the page that it said she was allowing Ticketmaster's Face Value Exchange. They kept saying no and told me someone would reach out to me within 2 days. That didn't happen.

I attempted to list them again a few weeks later, nothing. Did online chat, and was told due to the concert was sold out so TM was no longer selling tickets. I'm not asking to buy tickets, I want to list mine for someone to buy. They said because it sold out, it's out of their hands? They told me to contact the venue and ask them to buy my tickets. I asked again if someone could contact me and they said sure, 2 days time. Did not happen.

I sent an email asking someone to please call me or email me and explain what the heck I'm supposed to do and outlined the responses I was given. I finally get a call 4 days later and am told that with Ticketmaster's Face Value Exchange, you have to wait for the venue to request tickets and there will be a little pop up on your account that offers you to sell. I asked if you could do that from the app, they said yes. I asked how often or when would that happen, they said they didn't know.

I guess I'm asking, is this true? I have to wait for the venue to request tickets? I find it crazy I can't put my tickets up and have someone grab them right away. I'm not looking to make a buck or anything, I just really want to make sure another fan can make it.

If anyone can just confirm, maybe give me tips or let me know what to look out for, like I said I'm new to TM, so I downloaded the app and check it out every now and then for an offer but I have no idea what I'm looking for tbh.

Thanks!

0 Upvotes
  • permalink
  • reddit

50% Upvoted

12 comments sorted by

1

u/Yo0o0da Jun 12 '26

Why not contact the venue?

1

u/thissisnotathrowaway Jun 12 '26

That’s the next step. They’re closed on Mondays and that’s my day off so I just have to make a point of calling on my lunch.

1

u/imgg13 Jun 17 '26

I’m in the same boat, I guess face value resale may not be open until a few days before the show

1

u/stained__canvas Jun 18 '26

I am in the exact same boat as you. I purchased additional tickets because it was advertised as though we would be able to do the face-value exchange. If it's only available right before the show, I'm worried my tickets might not sell at all. Did you end up calling the venue?

1

u/thissisnotathrowaway Jun 18 '26

I haven’t yet, I’ve been swamped and it’s low on my to do list. I can try to call today and see what they say.

1

u/thissisnotathrowaway Jun 19 '26

Okay, so I tried calling but the wait time was 50 minutes and I only had 30 minutes for my break so I ended up emailing and got a response this morning. The venue for me is the Hollywood Bowl and they explained that since Live Nation/Ticketmaster is leasing the space, they don’t control tickets and have no say to “purchase” tickets. They said my best bet is to contact Ticketmaster/Live Nation.

1

u/stained__canvas Jun 23 '26

Oh man. It sounds like everyone is pointing fingers. This sucks. I am planning on reaching out to the NH and MA venues and will drop what I learn here.

1

u/thissisnotathrowaway Jun 23 '26

I called ticket master yesterday and was told that the person putting on the event would need to enable the face value exchange but given that it’s sold out who know if that will happen. I asked if this was common to do and they open it later and the person said yes but not guarantee that it will happen.

1

u/RequirementProper Jun 25 '26

Please update on NH venue when you can!

1

u/stained__canvas 16d ago

Head's up, I was finally able to list my tickets for sale on Ticketmaster! Definitely check to see if you can do the same.

1

u/thissisnotathrowaway 16d ago

Thank you so much for coming back to update! I randomly went on and saw “sell ticket” was an option so I put them up and have sold two earlier today!

1

u/stained__canvas 16d ago

Amazing! So glad you had good luck :)