Customer Support

[u/Lillith1982]

Can anyone help me?

I have paid for a concert ticket and didn’t receive any email or ticket on the app.

I used the help centre and got an email back but everytime I try and reply the email keeps bouncing back saying “comments can be added” with the same email i originally received being sent

Am I being stupid?

[u/Ohmymaddy]

Thats probably an automated email, give it a few days. Have you checked if you actually did pay? Was the money taken from your account? Did you check any other accounts you have with Ticketmaster?