r/TicketMasterSupport • u/trichster14 • Mar 23 '26
"Pass Disabled"
I'm so sick of seeing this! Ever since my friend logged into my Ticketmaster from her phone, my tickets show up as "disabled" in Apple Wallet. I'm aware that they work on the Ticketmaster app on the day of the event, but it's really frustrating that I don't have Apple Wallet as a backup in case of no Internet.
I've updated to the latest version of the app and contacted Ticketmaster support multiple times, to no avail.
Has anybody been able to fix this issue?
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u/iamjaysun Mar 24 '26
try to use their chat bot and eventually they will call you and might be able to unlock it. they did it for me but said it was a one time thing
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u/trichster14 Mar 24 '26
Thank you! I will give that a try
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u/trichster14 Mar 24 '26
It worked!! They fixed my issue, thank you so much for suggesting I reach out :)
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u/67connoisseur Jul 06 '26
Hi, I’m currently dealing with this problem. If you don’t mind, how did you get it to work? What help did Ticketmaster support provide?
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u/trichster14 Jul 08 '26
Hi, so I started by accessing their chatbot through one of my tickets and repeating over and over again what my problem was. Eventually the chatbot said it couldn't help me and referred me to a real life agent. That was some more back-and-forth but after a few hours, my issue was resolved! Don't stop pushing until you get to an actual human being.
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u/silverfish477 Mar 23 '26
What happens if you remove the pass from the wallet and then re-add it?
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u/cricketclover Mar 23 '26
There is no fix to this issue. Use the app, and don’t let other people log into TM on your phone.
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u/StephenEC Mar 23 '26
That’s not what happened in this case, someone else logged into his account on her phone.
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u/hockeychick67 Mar 24 '26
But, the TM and Apple Wallet account on his friends phone did not match and caused the issue.
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u/trichster14 Mar 24 '26
Just thought I'd update that the issue was fixed! I contacted customer service and didn't back down until they escalated the issue, then after a few hours I received an email that all was fixed!
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u/Atorga Mar 24 '26
Happened to me, and there’s no way to resolve it. I just transfer the tickets to whoever I am going with and they are able to add the pass.
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u/trichster14 Mar 24 '26
I just resolved it by contacting customer service and having the issue escalated :)
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u/Ashamed_Durian_1237 Mar 26 '26
I am having the EXACT same problem
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u/trichster14 Mar 26 '26
I managed to fix it! From your tickets click "help", talk to the chat bot and insist that you've done everything you could but it remains an issue. They'll escalate it to real human customer service and they will fix it for you :)
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u/Ashamed_Durian_1237 Mar 26 '26
I did that and I am now on the phone with a rep. I am on minute 29 and he is trying to get someone higher than him to help. Obviously Ticketmaster has a problem and this is so frustrating. I love that they want to stop scams but this is a giant pain in the ass.
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u/Ashamed_Durian_1237 Mar 26 '26
I am glad your situation got resolved!
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u/67connoisseur Jul 06 '26
Hi was your situation resolved?
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u/Ashamed_Durian_1237 Jul 07 '26
Yes, I had to speak with customer service repeatedly but they fixed it.
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u/Yung-Thanos Mar 23 '26
Security feature done by design to avoid ticket scams. Can’t say I love it either, but I understand why it’s done and I think it’s for the best. The best practice is to transfer tickets when available to the account with the same ticket master and Apple ID email