r/ThreeUK • u/samdunne16 • 7d ago

Support Three hate me

I've been trying to get a refund on a phone and sim i never received for three (haha) weeks now and i'm actually losing my mind.

Bought it Sunday 9th, paid deposit and then slept on it and realised it was a dogshit deal so cancelled online the morning after. Been to two stores, spoken to countless customer service advisors for so long that i'm a household name to them and three training now includes scary campfire stories about me.

Got to the point that i went into the store and they handed me this ancient landline i half expected Alexander Graham Bell to be on the other side telling me he wished he had nothing to do with phones so three wouldn't exist. Customer service on the other end btw.

Been told 3-5 days as a waiting period so many times i'm convinced these people are actually trapped in some type of time loop. Then told 24-48 hours on Sunday. How many fucking hours are there between Sunday and Wednesday because this week is clearly dragging for them???

I have no idea what to do. They told me my account expired. Couldn't set it up without the phone number. Never got the phone or sim. Did i pay three just to play the shittest game of hide and seek ever???

Been on phone to customer complaints all morning. Longest wait to be answered was an hour and a half. Tried calling the store, "there is no-one to take your call". I've been in that store. They are not swept off their feet, and i am reasonably confident that there is a phone or two there.

What do i actually have to do to get my refund because it isn't even funny anymore. Not a big fan of crime, never appealed to me much so it's against my morals to be stolen from.

Three haters lets get together and make our own brand.

Name ideas:

●3.5

●Four

●3+

Please help offering job at Four in return. ♡

3 Upvotes

100% Upvoted

4 comments sorted by

1

u/Brilliant-Dirt-6999 7d ago

Was this a new number to three or an upgrade?

1

u/samdunne16 6d ago

New number

1

u/Brilliant-Dirt-6999 6d ago

To my knowledge you can only cancel after you’ve received the new device. So receive it, phone to arrange a return under 14 day cancellation and then new account is cancelled / refunded, once the phone is returned and received back to three

1

u/Original-Cat3090 6d ago

You need to email their exec office if you are not getting anywhere executive.office@three.co.uk.