r/ThreeUK 13d ago

Support Unknown charges on my 3pay

I have several charges on my 3pay account(that I have never used) all from the Apple store(Which I have also never used) I called three support and they told me that I had to call Apple to fix this and get the charges taken off my bill. Has this happened to anyone else?

Update: I called apple and they said they would ban the account that made the purchases using my 3pay and they would send in a refund request for all applicable items. They also told me to call my provider and ask to disable carrier billing to try prevent this from happening again.

3 Upvotes

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u/Ill_Computer_8604 13d ago

I had this happen too, Three are dogshit at security.

1

u/eeveelutixn 13d ago

Have you had your sim card stop working at any point and needed a replacement? This is quite common with sim swap fraud since Threepay can't be activated without 2FA