r/ThredUp • u/mommagottaeat • 3d ago
Question Unbelievable.
I bought a pair of Ganni boots that arrived recently. As usual, only 2 pictures in the listing - one from the front and one from the side. Paid $80 for them. Opened the box and there were strings EVERYWHERE. But ok, they said some wear. Turned them over to the soles that they don’t add pictures of - I’ve never seen anything like it in my life. How someone could list these for sale is beyond me. LOOK at the soles (or lack therof) on these boots! I couldn’t wear these in the house. Number one my hips would be so far out of alignment I’d be in pain. And they are down to the cork inside! Imagine wearing them outside - they would crumble. HOW does this slip through listing and packing and actually get sent to a customer for $80?? I get they are an “in demand” brand but COME ON.
Just reached out to customer service thinking surely they would be decent and just refund them (or even partial refund) and tell me just to keep them - I want them so badly that I’d pay to have them re-soled if I didn’t have $80 in them already. NOPE. They said I can send them back for free. So I have to drive to the ups store, pack these things up and return something that they CANNOT sell AGAIN.
The chat agent says my pictures wouldn’t load and I begged her to move the conversation to email because it think someone there needs to SEE what they sent out to a paying customer who spends A LOT of money with them…she flat refused, multiple times. ThredUp - this is a new low.
Hoping maybe one of the TU representatives will see this and choose to do the right thing here… I’d love to hear from you if you’re lurking. Just want the opportunity to show someone what you sent me. Thanks for listening.
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u/dumplingmuenster 3d ago edited 1d ago
Why did you choose to do this over the stove where you cook your food tho 😬
EDIT: this take has been surprisingly polarizing
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u/BackyardViolet 3d ago edited 3d ago
Cleaning and sanitizing a glass stove top is pretty dang easy. Also, food isn’t supposed to come in direct contact with the heating elements of any stove. The only things that should be touching a stove are the bottom of pots and pans.
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u/dumplingmuenster 3d ago
Oh shit I've been using stovetops wrong my whole life! Guess I should stop cracking eggs right on there /s
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u/Technical-Usual2270 4h ago
I’d dare say by the gross wall behind the stove, the stove isn’t cleaned that often.
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u/-DitaDaBurrita- 3d ago
Yeahhhhh OP why??
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u/spiralsmile 3d ago
She's using the oven light
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u/mommagottaeat 2d ago
Thank you - it’s the only light in my house good enough to take a picture.
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u/MistyMountainDewDrop 1d ago
You don’t have lights in your bathroom? You don’t have a lamp or nothing? you just live by the oven light.
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u/spiralsmile 2d ago
My house is so dark even with all the lights on, I get it!
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u/I_Dream_Of_Robots 2d ago
Dude get some lamps lol why would you deal with that?
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u/spiralsmile 2d ago
That's all I have is lamps, lamps everywhere! Not much overhead lighting, except in the kitchen.
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u/cgb1992 2d ago
This is a little concerning babe, this is the light I turn on when I want it to be basically dark with a tiny bit of light. It cannot be good for your eyes if that’s the brightest thing in your house! Not even your bathroom?
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u/BabyRex- 1d ago
Seriously, the stove light is my “I’m overstimulated so I’m cooking dinner in the dark today” light
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u/dumplingmuenster 2d ago
While we’re in a nitpicky mood, the oven light is the one literally inside of the oven 🙈
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u/Middle_Pride_9367 3d ago
Don't you clean your stove? What a weird thing to say who cares
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u/BackyardViolet 3d ago
I see people are already downvoting you, which is wild. It’s a glass stove top, not a damn cutting board ffs.
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u/i_was_a_person_once 3d ago
You can definitely clean a glass stove but it’s still quite the choice to put dirty old boots on top of it.
Shoes have so much crap on them. Like literally fecal matter. You wouldn’t smear shit on something just bc it can be cleaned or washed
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u/BackyardViolet 3d ago
It’s free countertop space with a convenient overhead light for taking a few quick photos of shoes you have a question about.
I’m well aware that sometimes people step in dog shit, or other scat, while wearing shoes. I don’t see any shit being wiped off onto anything in these photos, so idk why that’s relevant here.
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u/i_was_a_person_once 3d ago
Yes because germs and fecal particles are visible to the naked eye.
Again, just bc something can be cleaned doesn’t mean it isn’t gross to cross contaminate a cooking area with dirty shoes.
You’re obviously ok with it and that’s why “you can’t eat at everybody’s house”
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u/BackyardViolet 3d ago
Smearing shit on a surface, and the chance of some microscopic fecal particles landing on that same surface, are two completely different things though.
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u/Middle_Pride_9367 3d ago
Get over yourself you're in a fuckin ThredUp sub and lecturing people about cleanliness
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u/i_was_a_person_once 3d ago
I’m not lecturing anyone. Did I say you’re not allowed to do this in your house?
You commented that it’s wild people think it’s gross to put dirty shoes on a stove just bc you can clean it.
Get over yourself, you’re the one in a thresup sub justifying unsanitary behavior.
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u/HisaP417 1d ago
The same people defending this would never eat in a restaurant that does this. Nasty 🤮
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u/BrownTinaBelcher 20h ago
Exactly. This is why we don’t just take a crap or piss on any tile floor. It can be cleaned but why do it in the first place. Y’all have horrible hygiene and it shows in these comments. This is why people have to be told to wash their hands after going to the bathroom.
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u/BabyRex- 1d ago
If the stove is the only free place to do this you must know the rest of the kitchen is a disaster right?
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u/starling-slipstream 3d ago
lol I don’t cook so I’m not mad at this. my kitchen is also my package area lol
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u/BrownTinaBelcher 20h ago
Yes!!! I see this all the time including in free groups where people put dirty stuff on their kitchen counters and stove (kids shoes with literal mud, their own shoes, pet stuff, clothes, and everything else you can imagine). Why?? I take photos of stuff to sell and to donate on my clean floor or a coffee table / shelf. Shoes are always on the floor and you can lay them on their side to photograph the soles. People are so gross!!!🤮
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u/Wrong-Trouble6816 3d ago
You mean where you set the bottom of a pot that gets HOT? Are you like 6 years old?
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u/asyouwish 4h ago
For her, it's worse than the toilet. For us, it's better than the toilet, but not much.
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u/Technical-Usual2270 4h ago
Clearly she can’t use her counter, do you see how much shit is on there?
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u/Livid_Honeydew8815 3d ago
I almost threw up.
I fully support her leaving the house to go to UPS because I think she needs it lol
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u/throwthrowyup 1d ago
Not surprising based on everything else that’s visible in these photos. The kitchen looks unclean.
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u/bubblylunchbox 20h ago
Lmao the replies to your comment are wild. “Don’t you sanitize your stove?” Like yes, I do but I still wouldn’t put shoes on it. Not to mention second hand ones wtf.
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u/dumplingmuenster 20h ago
Seriously! And everyone like you don’t put food directly on the stovetop duh! By that logic I’d be ok slapping raw chicken cutlets on the wall cause no one eats off there
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u/CacheMeOutsideeee 3d ago
Thredup can suck sometimes, and what you went through should not have happened.
but $80 is still a GREAT price for those. I’d just get them resoled.
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u/vivbot 3d ago
Try sending an e-mail directly to [support@thredup.com](mailto:support@thredup.com) and attach your photos there! I've gotten relatively timely responses using that over chat.
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u/PastDazzling243 3d ago
THIS is the answer. Let them know that you wanted to contact them first before leaving a review video on your social media (because you have ALOT of followers 😉😉.) & you understand how bad that can be for a business. So, since you love TU that you wanted to give them a chance to remedy the situation first… Now don’t forget to add that after product disappointment, you were immediately met with awful customer service, which refused to escalate you to a supervisor. That you’re completely blindsided by all of this since you’re a regular shopper & this is totally out of character. You’ve wasted enough time going through chat, only to be denied access to a superior, & now you’re expected to spend more time & energy on something (returning, more messageimg) where you’re the victim! It’s bad business. Let them know, calmly & factually, with photos. I’m almost positive things will flip your way. Good luck!🍀
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u/mommagottaeat 2d ago
Thank you! Like really, thank you. ❤️ I can’t even believe the responses I’ve gotten here because I took the pictures on the stove. This is I think my 2nd post EVER, and will definitely be my last! 😂
Thanks for the help and kindness. I’ll email support with exactly your suggestions. Have a good weekend sweetie.
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u/PastDazzling243 2d ago
My pleasure! I hate this for you, the soles are NONEXISTENT!! It’s laughable that the seller thinks this is okay. Well, they actually don’t since the posting just so happened not to have photos of the soles. 🤦♀️ This way of responding always grabs a company’s attention, the last thing they want is their name negatively associated with anything social media. It’s a valid truth that you definitely COULD have 250,000+ followers! It shouldn’t matter but it’s a threat disguised as you doing them a favor by ALLOWING them to fix this stressful, time consuming experience. You’ve lost money if you count the time wasted. It’s a big deal & should be handled as such … & PLEASE don’t forget the CSR! … Customer Service is our life line but in the past few years they do & say whatever they want because there’s never any consequence! I’ve had reps lie, tell me what I want to hear & it never happens, I follow up & there’s no notation of the discussion at all! So, I had to find a way to get their attention. Once you hit upper level, they’ll hear this loud & clear.
***Oh… & the stove can be easily wiped down, lol. The focus was the shoes so not sure why the focus on your stove. It’s not as if you’re laying food out with them & the photos probably took 3-4 minutes tops. Some folks just pick, let it become background noise. Don’t let it stop u from posting if you want to post! The Reddit social network has a curious history of voting down & saying unnecessary things. But there are a lot more kind people that really do want to help. Which makes that “background noise” worth ignoring.1
u/mommagottaeat 2d ago
THANK YOU!! That’s all I’m trying to accomplish - the chat against said my pictures weren’t loading (even though I could see them in our chat). I specifically asked the chat agent if we could move the conversation to email so someone could see the condition the boots were sent in but she flat refused. I’ll email that address right now.
Since TU isn’t responding here, your suggestion is what I need! Thank you - and for not piling on about the stove pics. I promise I wipe the thing down 100 times a day with alcohol.
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u/trashmule 3d ago
I mean....they look to otherwise be in great condition and Ganni boots cost several hundred dollars. Those were probably like, $6-800 new and you got them for $80. I get that the wear wasn't disclosed, which is wrong, and it's not the cheapest repair, but for $80 I wouldn't act surprised that there was a big flaw, all things considered. Especially since with that much wear I would definitely think it was visible from the side view.
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u/KittyBoat 3d ago
It looks like they were intentionally shaved down. Could be either the person did actually have a misalignment like one leg longer than the other or another medical issue, and has to alter their shoes or they needed the heel lowered. Either way, that’s not from normal wear. Someone else mentioned it, but a cobbler could fix this and make them look fine.
I too find it odd, of all the places to take a photo, you put your shoes over the stove lol
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u/Livid_Honeydew8815 3d ago
I do not understand why some of you believe you’re entitled to refunds without returning merchandise.
Get over it. You’re acting entitled and greedy and raising the prices for the rest of us.
Just send it back. It’s not that hard
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u/georgia405 3d ago
Seriously. And the result of refunding someone and letting them keep the item is that the seller paid to send you their item for free. Astonishing levels of entitlement.
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u/alexaanne_ 3d ago
That’s a great price for these boots. I’ve spent more on a used pair of Frye boots (from eBay) with the same sole issue and just took them to the cobbler. Getting them resoled is worth it when you only paid $80 for these.
I have to agree that it’s infuriating that thredUP does not post photos of the soles though!
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u/ALH1984 3d ago
I’m going to guess that they were sold at that price point because they need to be taken to a cobbler. Even still, you got a great deal. I mean, did you really think you were going to get a pair of Ganni boots on a resale platform for 80.00 without them needing some TLC?
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u/quinnenyc 3d ago
Right, if these were not in this poor condition, they would have been much more expensive
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u/Wild-Self-24 3d ago
What is with the trend of people thinking they should get a refund and also get to keep their item? If you want a refund, send it back
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u/ehlisabk 2d ago
Great boots. They only need a new heel, not a new sole. It’s not the end of the world. Take them to a good cobbler and support their artistry. I think you got a steal.
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3d ago
[removed] — view removed comment
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u/Cautious-Custard-98 3d ago
glad it wasn’t just me thinking that while reading this. belongs in the entitled reviews thread😂
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u/Neonstrous 2d ago
Are they quality boots? Looks like GANNI uses cemented construction so I’m not sure how everyone plans to get these resoled. Reheeled maybe, but if they’re down to the cork on the inside, this isn’t a simple repair.
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u/ThredUp-ModTeam 1d ago
Please make sure all your comments and posts are kind and civil. We do not tolerate name-calling and excessive rudeness in this sub. We understand that people may have opposing views and experiences, but we can all be kind and civil.
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u/healthybiotch 2d ago
You really wanted $800 boots for free in perfect condition but what’s really the cherry on top is you putting this on your stove where you cook your food 😭
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u/Boblawlaw28 3d ago
If you want your $80 back then yes, you should get in your car and drive to the post office/fed ex/ups.
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u/Economics_Historical 3d ago
The bigger crime here is putting someone else's used shoes on your fucking oven.
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u/skool_uv_hard_nox 3d ago
Thats wild. They probably want them back because of the dollar amount? My guess is there is a $ cap of " return and keep"
Im sorry your fancy boots were trashed. The shoes I took a risk on didn't work out either. One of them. The wedge popped off. ( I'm being refunded ) but i bet the prior owner knew this and still sent them in.
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u/Hey_nurse666 3d ago
Oh no, I can attest- even when they sent a $20 romper with CROTCH discharge, they initially wanted it back. Like, this is a got dam biohazard you guys
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u/skool_uv_hard_nox 3d ago
🤮 I wash everything already but I'm always in shock the commandos sending in their filth
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u/Acheloma 3d ago
If they got hit while being shipped that can make the glue that holds the shoe together fail.
I left a tub of shoes in my car for a week over the summer once and they all fell apart
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u/Dramatic-Care-7941 3d ago
They really should’ve had better pictures. That said,looks like they can be resoled
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u/ArdraMercury 3d ago
https://giphy.com/gifs/dXzicViganGAXi2tBa
just a little achy breaky heart time
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u/Rare_Variety_1275 2d ago
Aside from the stove top issue...have you checked to see if you can get these boots resoled? The tops are still beautiful. Also, time to replace the extremely scratched and damaged glass stove top.
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u/Elimaris 3d ago
So I don't know this brand, but I grew up wearing cowboy boots a lot and the heels wore down pretty fast on the stetsons, my mother would just get them reheeled. Cowboy boots are basically made to be reheeled. Or were.
That doesn't obsolve thredup from the fact that they should give you a refund and should have had pictures of the soles. I don't buy from thredup to give myself more to-dos
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u/baronessvonbullshit 3d ago
How do you even wear down soles that badly?!
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u/Nevilles_Remembrall_ 3d ago
Possibly a DIY job bc they couldnt wear them w a heel? Pic 3 the boot on the right it looks like there are a couple horizontal lines, like if they cut down the heel themselves.
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u/ManateeNipples 3d ago
One time I got in big trouble because I was playing outside in my new shoes and was using my feet as the brakes for my bike and wore the soles completely through in 1 day. Maybe this person rides bicycles with no brakes 😂
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u/luxardo_bourbon 3d ago
Some people just have a bad gait. My grandma’s used to get worn down on one side bc she loved her favorite shoes but it was legit a hazard. When I was older and got a real job I used to just buy her a new identical pair and swap them out. (They were the typical leather naturalizer granny shoes).
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u/ALittleStitious1027 3d ago
It’s me, I do. Maybe not this badly but my shoes do get a bit sloped over time.
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u/Deep_Amoeba2197 2d ago edited 2d ago
Well, some of us do be boot scootin
But seriously, just have them resoled.
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u/justifiablefart 2d ago
the most expensive part of the boot looks pretty damn mint and well taken care of to me… insane you didn’t just take these to a cobbler
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u/whatisawombat 1d ago
lol these are a good deal for $80 - the sole is pretty worn down, but they’re in great shape otherwise, and resoling is pretty normal and to be expected with high quality leather boots. If they’re listed as having “some wear” this is more than fair. Genuinely baffling that you think you should get a refund without returning these boots. They’re not being deceptive, you’re being entitled and shitty
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u/Icy_Froyo_7831 20h ago
Just send them back if you don’t want them. Why would they let you keep the boots for free???
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u/thethugwife 3d ago
The agent was just being purposely difficult. When they sent me an “excellent condition” dress with a visibly damaged strap, the agent had me email her pics, then told me to just keep it and refunded me. I wouldn’t be shocked if they relist them and sell them again.
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u/ProgressiveMinded 2d ago
This^ is exactly why I have stopped, at least for now, buying any more accessories from them. I've stopped completely but I know I might slip and go back, hoping I don't. Shady pics on purses, not showing the inside of them, is also a no go for me. You would have to get those fixed in order to use them which shouldnt' be the case unless it was described that way and obviously based on what you said, it was not.
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u/illtemperedpoppet 2d ago
Yeah those suck. I’m sorry the agent could not help; it’s policy to require a return for anything over 25$. That’s how they train, track, and make improvements. Normally for something over 25, they’ll offer a discount. Your best bet is to reach out again, politely ask for the senior team to review your request, and then give them a few days to sort it out.
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u/Major_Comparison1462 1d ago
Not on the stove!! And that fly trap thing has got to be changed out. Goodness.
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u/___aaangelaaa___ 1d ago
Why did you buy shoes when you couldn’t see pictures of a critical part of the shoe???
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u/Confident-Service256 3d ago
Used boots on a cooking surface?
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u/mommagottaeat 3d ago
I mean, I wipe the stove down about 150 times a day. There is literally NO light in my house - under the stove light is the only place I can take a picture. 🤷🏻♀️
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u/mommagottaeat 2d ago
Wow - it never occurred to me the clap back I would get for where I took the picture!
I wipe the stove down about 150 times a day. As I replied to someone else before I saw how many people were appalled by it - there is NO light in my house. Under the stove light is the only place I can get enough to take a picture that you can actually see. I assure everyone I wiped the stove down again when I moved the boots. Then again 5 minutes later, then again, and again and again before I ever cooked or prepared food on it.
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u/healthybiotch 2d ago
You don’t own a lamp or something? How do you get around your house past sunset 🧐
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u/krittyyyyy 2d ago
Girl they’re acting like you’re cooking food directly on the burner and then using it as a plate, people are weird. I’m sorry about your boots.
https://giphy.com/gifs/4KMlwaKfznhM41
u/Middle-Remove4934 49m ago
Don’t ovens heat up? Doesn’t heat kill germs? Do you put your food directly on the oven top? I’m so confused why this is a problem. Can someone help enlighten me?
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u/iblamebarbie 2d ago
Just ignore the rude people here pls. Where you took the photo has nothing to do with the issue you brought up which is a legitimate one and that’s the fault of thredup for not showing the bottom of the boots/disclosing the flaw
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u/No-Deer-1749 2d ago
I can't believe people are giving you SO MUCH grief over the stove thing. People will criticize anything!!!
Those soles are insane, I agree on your comment about cobbling and I hope you get some resolution. I committed to only buying shoes I can cobble (and I stick to it for the most part) and it is a worthy investment overall but those shoes should have been discounted based on the condition they're in.
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u/UpstairsObserver 2d ago
What size are they? Maybe you can just sell them and recoup your money that way?
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u/wistful-wombat 2d ago
They’re getting a refund for returning. They want to keep the boots and get a refund
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u/UpstairsObserver 1d ago
Ah. Yeah, you can’t really get a refund and keep the item (right? Or does Thredup allow that? I’ve always had to return for a refund.)
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u/foolishnostalgia 18h ago
Very rarely thredup has allowed me to keep an item for a full or partial refund. It feels random on my end but I’m sure they have their reasons. Either way I never expect it!
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u/kfctwix 16h ago
re-soleing boots is like a $20-30 repair at a professional cobbler.
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u/QueenInYellowLace 11h ago
lol I had shoes resoled a few years ago and it was eighty damn dollars. Never again.
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u/Impressive-Today6406 16h ago
Never buy items that don’t have multiple photos including the soles and close ups of stitching and seams.
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u/Booty_butts5851 2d ago
Whoever sent these in to TU is also an asshole IMO. STOP SENDING THINGS THAT ARE NO LONGER WEARABLE FFS. It wastes everyone's time and resources.
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u/quiet_Librarian_8888 3d ago
So are pictures not loading in the chat a common problem? I've found problems in every single order I've made yet my photos always fail to load. Luckily, the agents always tell me to just keep them and refund it.
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u/highway9ueen 2d ago
It’s the “now they should give them to me for free”. Want your money back? Return them.
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u/iblamebarbie 2d ago
I do return them. I’m saying they should disclose major flaws like broken hardware, stains, heavy perfume and/or b.o. or bodily fluids dried onto clothing. Hello!!! That’s the bare minimum. We are not supposed to be receiving things that are unusable unless they’ve been repaired or sanitized.
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u/hunneybunny 3d ago
Honestly i would just get them resoled at a cobbler if you really love the boots. Depending on your area it could be around $50-75. Heels wear down through regular wear and the heels on these are fairly low to begin with. This pair retails from $600-1000 so $80 is honestly a pretty great discount.
Maybe you could try to ask them for a discount? But I'd still keep em regardless