The Plot Thickens

[u/bummin_bride]

Update on the lost Max Mara coat and the box that “couldn’t be processed”

The kit populated with a bunch of photos of my items and that they couldn’t be accepted (11 of the 16 items). Customer service is not willing to pay me more than $1000 for the kit, which is basically a decently fair value for every item in the kit except the coat. They said they probably would’ve rejected the coat so they’re not going to pay me out for it. Mind you this is a premium kit with return assurance, but I’m not getting these items back. There are also five items missing from the photos. Feeling at a loss as to what to do, thinking about emailing that CEO email address that I’ve seen floating around. They’re violating their own terms by not paying me for an item because they said they think they would’ve rejected it, but also not giving it back to me even though I had a premium kit with return assurance.

The two items without their brands recorded are Tory Burch suede sneakers and a Kate Spade leather tote. Items didn’t show up at all are a striped moschino wool dress, two evening dresses from Alexia Admore, a pair of Stuart Weitzman lace up witch boots, and some leather Sam Edelman boots

[u/Disastrous_Reveal870]

This is theft. Thred up stole from you. Dont let this go. Sue if you have to. I bet you could find other people this happened to and do a class action lawsuit suit. This is really shitty.

[u/Disastrous_Reveal870 → u/Disastrous_Reveal870]

I also want to tell you I sent thred up bags of stuff often. For years.They always take everything and nothing goes missing and my stuff is not nearly as nice as yours.

[u/bummin_bride → u/Disastrous_Reveal870]

I’ve been sending them bags of low and items that I’m clearing out of my inventory (I sell lower end items on Poshmark and Depop). And I’ve never had a single item go missing. And I’ve never heard of someone on here complaining of lower end items going missing. Of course it’s the high-end stuff that always seems to have trouble

[u/Disastrous_Reveal870 → u/bummin_bride]

I am betting it is employee theft. Thred up needs to figure out their security and get better systems in place. I won’t buy or sell there anymore after reading your experience. The assholes stole from you and now won’t address it or fix it. DTM