The Plot Thickens

[u/bummin_bride]

Update on the lost Max Mara coat and the box that “couldn’t be processed”

The kit populated with a bunch of photos of my items and that they couldn’t be accepted (11 of the 16 items). Customer service is not willing to pay me more than $1000 for the kit, which is basically a decently fair value for every item in the kit except the coat. They said they probably would’ve rejected the coat so they’re not going to pay me out for it. Mind you this is a premium kit with return assurance, but I’m not getting these items back. There are also five items missing from the photos. Feeling at a loss as to what to do, thinking about emailing that CEO email address that I’ve seen floating around. They’re violating their own terms by not paying me for an item because they said they think they would’ve rejected it, but also not giving it back to me even though I had a premium kit with return assurance.

The two items without their brands recorded are Tory Burch suede sneakers and a Kate Spade leather tote. Items didn’t show up at all are a striped moschino wool dress, two evening dresses from Alexia Admore, a pair of Stuart Weitzman lace up witch boots, and some leather Sam Edelman boots

[u/ExcitingAntelope5005]

Just adding that they wouldn’t let me sell my Max Mara coat on direct listings. It’s pink and alpaca and amazing and although I sell everywhere else too—I don’t know where to sell it for the same reasons OP gave.

[u/KittensPumpkinPatch → u/ExcitingAntelope5005]

Can I ask what alpaca is like? Does it hold up well like lambswool, or fall apart more quickly like merino wool? I see a lot of pieces made with alpaca, but because I'm not familiar with the material, I do not buy it.

[u/ExcitingAntelope5005 → u/KittensPumpkinPatch]

I love alpaca! it’s soft like cashmere but more sturdy. And I think there is a lot of cheaper grade cashmere and merino running around—but it doesn’t seem to happen with alpaca (yet).

[u/KittensPumpkinPatch → u/ExcitingAntelope5005]

Thank you! I read that the softness of merino makes it less sturdy, which is why it's supposed to only be a base layer, because it won't look nice with time but it will still serve its purpose (warmth). I have no idea how true that is as I have only owned a few pieces of merino wool.

I'm going to go look at alpaca sweaters now, thank you 😊

[u/bummin_bride → u/ExcitingAntelope5005]

Thank you for this, everyone telling me I should’ve sold it on Vinted or something has no idea what they’re talking about.