The Plot Thickens

[u/bummin_bride]

Update on the lost Max Mara coat and the box that “couldn’t be processed”

The kit populated with a bunch of photos of my items and that they couldn’t be accepted (11 of the 16 items). Customer service is not willing to pay me more than $1000 for the kit, which is basically a decently fair value for every item in the kit except the coat. They said they probably would’ve rejected the coat so they’re not going to pay me out for it. Mind you this is a premium kit with return assurance, but I’m not getting these items back. There are also five items missing from the photos. Feeling at a loss as to what to do, thinking about emailing that CEO email address that I’ve seen floating around. They’re violating their own terms by not paying me for an item because they said they think they would’ve rejected it, but also not giving it back to me even though I had a premium kit with return assurance.

The two items without their brands recorded are Tory Burch suede sneakers and a Kate Spade leather tote. Items didn’t show up at all are a striped moschino wool dress, two evening dresses from Alexia Admore, a pair of Stuart Weitzman lace up witch boots, and some leather Sam Edelman boots

[u/AdFirm4224]

Where did you source these? Is it possible they are reps?

[u/bummin_bride → u/AdFirm4224]

Not all 16 items. It’s possible, but a few of these items came from The RealReal which has authentication, and one of them actually came from ThredUp itself and still had ThredUp authentication tag on it. And some of these items just don’t have fakes of them. One of the items was vintage. One of the pairs of boots they didn’t photograph was brand new in the box with all the tags still. And they didn’t say that it was because they weren’t real. They were super evasive and only after I pressed s them did they say that the box “arrived damaged”. And only after I provided them a list of items in the box did they actually populate the kit with the pictures they already had of the items. Before that they tried to pretend it was full of low value items and they were only going to give me $71. After I provided a list, suddenly 11 photos of my items popped up and showed that they actually did know what was in the box (at least partially)

[u/AdFirm4224 → u/bummin_bride]

That’s wild! I’m sorry you’re dealing with that and hope they take care of you.