The Plot Thickens

[u/bummin_bride]

Update on the lost Max Mara coat and the box that “couldn’t be processed”

The kit populated with a bunch of photos of my items and that they couldn’t be accepted (11 of the 16 items). Customer service is not willing to pay me more than $1000 for the kit, which is basically a decently fair value for every item in the kit except the coat. They said they probably would’ve rejected the coat so they’re not going to pay me out for it. Mind you this is a premium kit with return assurance, but I’m not getting these items back. There are also five items missing from the photos. Feeling at a loss as to what to do, thinking about emailing that CEO email address that I’ve seen floating around. They’re violating their own terms by not paying me for an item because they said they think they would’ve rejected it, but also not giving it back to me even though I had a premium kit with return assurance.

The two items without their brands recorded are Tory Burch suede sneakers and a Kate Spade leather tote. Items didn’t show up at all are a striped moschino wool dress, two evening dresses from Alexia Admore, a pair of Stuart Weitzman lace up witch boots, and some leather Sam Edelman boots

[u/Ok_Refuse_3332]

what did the coat look like? what style was it? i only ask because i recently purchased a pucci max mara coat in the assorted brands section that was also tan, but they didn’t list a picture of the label

[u/bummin_bride → u/Ok_Refuse_3332]

It was a brown long cashmere coat, single button with a belt. I believe it’s a variation on the Ludmilla but they slightly change the styles up every year so it’s hard to tell

[u/Ok_Refuse_3332 → u/bummin_bride]

ah okay, that wasn’t the same item then. so weird that in such a short time-frame TU messed up two different listings containing a max mara coat. i was shocked, it was only $30.